KBS - Kellermeyer Bergensons Services, LLC

Customer Support

• Assist customer service call team members daily in responding to customer and vendor inquiries.
• Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
• Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
• Maintain detailed records of written and verbal communication.
• Provide detailed and accurate information for quarterly business reviews, executives, and customers.
• Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.

Customer Experience Lead

Account Manager

• Act as senior point of contact with healthcare customers and establishes productive, professional relationships with key personnel in assigned customer accounts.
• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team.
• Work with and through the company SAM program leadership, field operations, customer service, finance, accounting, and sales teams to deliver service and growth.
• Conduct Quarterly Business Review (QBR) process with each assigned customer.
• Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities, and progress.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
• Strategic guidance in planning and executing environmental services operations to ensure a consistently high cleanliness and infection control standard.
• Implement and monitors appropriate quality control program to ensure adherence to cleaning standards.
• Develop and implement protocols and procedures for environmental services in accordance with OSHA regulations and industry best practices.

Strategic Account Manager – Healthcare

Accountant

• Perform all tasks part of the accounting cycle including all areas of the balance sheet and income statement, journal entries, balance sheet account reconciliations, and account analyses
• Execute special projects with minimal supervision and drive results to timely completion
• Perform all technical aspects of accounting addressing and recommending solutions to streamline existing processes, create and update standard operating procedures, and create new processes as needed
• Complete external data requests including senior management, parent company and external auditors
• Execute internal controls within the accounting cycle
• Support efforts to implement and improve ERP transactions
• Support the team in automating reports and other tasks within the accounting function
• Implement and support best practices
• Collaboratively coaches and mentors other accounting team members
• Participate in testing and implementation of new ERP systems
• Ability to cross-train within the team on specified tasks and processes

Customer Experience Lead

Strategic Account Manager – Healthcare

Senior Accountant