Assist customer service call team members daily in responding to customer and vendor inquiries.
Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
Maintain detailed records of written and verbal communication.
Provide detailed and accurate information for quarterly business reviews, executives, and customers.
Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.

Requirements

3+ years experience in customer service/administrative role
Previously have worked with B2B customers
Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables

Benefits

Health insurance
Dental insurance
Vision insurance
Prescription drugs
Paid Time Off
Paid Holidays
Sick Time
Life Insurance
Supplemental Health Insurance (E.G., Accident)
401k plan with a match or Non-qualified Deferred Compensation Plan
Pet Insurance
Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ExcelformulasfilteringsortingVLOOKUPPivot Tables

Soft Skills

customer servicecommunicationproblem-solvingattention to detailtime management