Customer Success Specialist
Weave
Customer Experience Lead
KBS - Kellermeyer Bergensons Services, LLC
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Senior
Tech Stack
VBA
About the role
- Assist customer service call team members daily in responding to customer and vendor inquiries.
- Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
- Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
- Maintain detailed records of written and verbal communication.
- Provide detailed and accurate information for quarterly business reviews, executives, and customers.
- Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.
Requirements
- 3+ years’ experience in customer service/ administrative role
- Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP
- Must be at least 18 years of age (application question)
- Authorization to work in the United States (application question)
- Willingness/ability to submit verification of legal right to work in the United States
