Kavak.com

Customer Support Representative, UAE National

Kavak.com

full-time

Posted on:

Location Type: Remote

Location: United Arab Emirates

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Act as the primary point of contact for customers with upcoming sales visits or supply inspections.
  • Make outbound reminder calls to confirm appointments and reduce no-shows.
  • Follow up with customers to ensure they are prepared for their visit or inspection (documents, location, requirements).
  • Handle general customer inquiries related to appointments, onboarding steps, locations, and Kavak processes.
  • Manage appointment rescheduling or cancellations efficiently while coordinating with internal teams.
  • Record and update appointment confirmations, follow-ups, and customer interactions in internal CRM and scheduling systems.
  • Escalate issues or risks that may impact appointments to the relevant Sales or Supply teams.
  • Provide clear and timely updates to internal stakeholders to ensure appointment readiness.
  • Proactively identify recurring issues affecting attendance or onboarding and report them for process improvement.

Requirements

  • Be eligible for the Emiratisation program and hold a valid Family Book.
  • Minimum 1–2 years of experience in Customer Service, Call Center, Appointment Coordination, or a related role.
  • Strong verbal communication skills in English and Arabic (phone-based role).
  • Comfortable handling outbound reminder calls and inbound customer inquiries.
  • Confident using CRM, scheduling tools, and digital communication platforms.
  • Detail-oriented, well-organized, and able to manage multiple appointments and follow-ups.
  • Customer-first mindset with a calm, professional, and solution-oriented approach.
  • Team player who collaborates effectively with Sales, Supply, and Operations teams.
Benefits
  • A flexible remote work environment with optional office presence.
  • Hands-on experience in a fast-growing, tech-driven automotive company.
  • The opportunity to support a growing customer base in a dynamic industry
  • Training and development support.
  • A chance to be part of a UAE National development initiative
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer ServiceAppointment CoordinationCall Center experienceCRM usageScheduling toolsDigital communication
Soft Skills
Verbal communicationDetail-orientedWell-organizedCustomer-first mindsetCalmProfessionalSolution-orientedTeam player
Certifications
Emiratisation program eligibilityValid Family Book