Kavak.com

Customer Support

• Act as the primary point of contact for customers with upcoming sales visits or supply inspections.
• Make outbound reminder calls to confirm appointments and reduce no-shows.
• Follow up with customers to ensure they are prepared for their visit or inspection (documents, location, requirements).
• Handle general customer inquiries related to appointments, onboarding steps, locations, and Kavak processes.
• Manage appointment rescheduling or cancellations efficiently while coordinating with internal teams.
• Record and update appointment confirmations, follow-ups, and customer interactions in internal CRM and scheduling systems.
• Escalate issues or risks that may impact appointments to the relevant Sales or Supply teams.
• Provide clear and timely updates to internal stakeholders to ensure appointment readiness.
• Proactively identify recurring issues affecting attendance or onboarding and report them for process improvement.

Customer Support Representative, UAE National