Kate Farms

eCommerce Support Specialist

Kate Farms

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $24 - $26 per hour

About the role

  • Effectively interact with customers via phone, webform, or chat to provide clear, accurate information
  • Listens well and demonstrates patience and understanding in customer interactions
  • Anticipates and proactively suggests resolutions to customer questions
  • Adapts to changing workflow processes, manage multiple priorities & goals
  • Meets or exceeds performance expectations including Customer Satisfaction scores
  • Effectively uses Customer Care technology platforms to assist customers
  • Follows proper communication procedures, guidelines, and policies
  • Looks for and contributes ideas to improve the team and customer experience
  • Seeks to understand the impact of their work on the business

Requirements

  • Direct experience with customers in a service-related role
  • Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or possess equivalent experience
  • Must work during core business hours of 8am to 5pm (Eastern Standard Time)
  • Demonstrates flexibility with scheduling and adapts to changing business needs
  • Have a quiet and private place in your home to work
  • High-speed internet connection (>25mbps)
  • Organized self-motivator able to manage personal workload
  • Proactive in minimizing mistakes and pays close attention to detail
  • Quick learner able to absorb and convey complex product details
  • Possesses excellent judgment, organizational, analytical, and problem-solving skills
  • Proficient with technology and software platforms. Salesforce is a plus
  • Strong commitment to company mission and values
  • Ability to work independently and collaboratively in a fast-paced environment
Benefits
  • Company-matched 401k plan
  • Company-sponsored medical, dental, and vision insurance
  • Basic life insurance plans for employee and eligible dependents
  • Generous PTO benefit with starting accrual of 15 days per year
  • Two weeks of paid “Refresh” leave
  • 80 hours of paid sick leave annually
  • 11 paid holidays throughout the calendar year
  • Paid disability leave
  • Paid parental / pregnancy leave
  • Flexible Spending Accounts (FSA)
  • Tuition reimbursement
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvingorganizational skillsanalytical skillsattention to detailflexibilityquick learning
Soft Skills
communicationpatienceunderstandingproactivityself-motivationadaptabilityteam collaborationjudgment
Certifications
Bachelor’s Degree in EnglishBachelor’s Degree in SpanishBachelor’s Degree in Communication StudiesBachelor’s Degree in Humanities