Kate Farms

Account Executive

• Cultivate and develop long-term customer relationships within hospital, IDN, homecare and post-acute accounts.
• Identify and understand customer clinical and business needs and provide creative solutions.
• Ensure successful relationships between Hospital/Homecare accounts and Kate Farms Sales Teams.
• Collaborate with Sales, Marketing, Enterprise, and Medical Science to formulate business propositions.
• Support corporate sales training needs on the Kate Farms product line.
• Monitor and report key metrics for managing performance and measuring results.
• Conduct business reviews with key customer stakeholders to gauge contract performance and customer satisfaction.
• Collaborate with cross-functional teams to create resources and programs to drive sales.
• Support ongoing monitoring and analysis of the evolving healthcare industry landscape.
• Attend tradeshows to achieve assigned company objectives.

Strategic Account Executive – Columbus/Cleveland

Ecommerce

• effectively interact with customers via phone, webform, or chat to provide clear, accurate information in an empathetic manner
• listens well and demonstrates patience and understanding in customer interactions and with their teams, and in meetings
• anticipates and proactively suggests resolutions to customer questions that are tailored to individual customer requests
• adapts to changing workflow processes, accommodate shifting urgencies, manage multiple priorities & goals depending on levels of urgency, and meet deadlines through efficient time management
• meets or exceeds performance expectations including Customer Satisfaction scores, quality scores, and customer resolution time
• effectively uses Customer Care technology platforms to assist customers and capture relevant data that will enhance the customer’s experience
• uses proper communication procedures, guidelines, and policies
• looks for and contributes ideas to improve the team and customer experience
• seeks to understand the impact of their work on the business while contributing to team goals

Bilingual eCommerce Support Specialist

Marketing

• Support creative projects from intake to delivery, helping track timelines, next steps, and approvals.
• Manage a queue of daily/ongoing creative requests, ensuring clear communication and timely coordination.
• Assist producers and creative leads with larger campaign productions, including planning support, task tracking, and status updates.
• Help ensure projects progress on time and within SOW by flagging risks, dependencies, and changes as they arise.
• Coordinate meetings, agendas, notes, and follow-ups to keep workstreams moving and stakeholders aligned.
• Maintain organization of project files, versions, and assets to support smooth collaboration and handoffs.
• Partner cross-functionally with professionalism and a service-minded attitude and contribute to continuous improvement.

Creative Marketing Intern

Community Manager

• Support community initiatives through administrative and coordination support.
• Create and maintain a current customer testimonial database.
• Assist with in-office community gifting initiatives.
• Support planning and execution of community events.
• Provide support for Oley planning and coordination.
• Assist with the execution of the July community giveaway.
• Help ensure professionalism and consistency in community-facing communications.

Strategic Account Executive – Columbus/Cleveland

Bilingual eCommerce Support Specialist

Creative Marketing Intern

Community Marketing Intern