Bilingual eCommerce Support Specialist

Kate Farms

eCommerce Support Specialist providing customer service to assist customers on wellness journeys for a medical food company. Fluent in English and Spanish, working flexible hours remotely.

Posted 5/15/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

About the role

Key responsibilities & impact

effectively interact with customers via phone, webform, or chat to provide clear, accurate information in an empathetic manner
listens well and demonstrates patience and understanding in customer interactions and with their teams, and in meetings
anticipates and proactively suggests resolutions to customer questions that are tailored to individual customer requests
adapts to changing workflow processes, accommodate shifting urgencies, manage multiple priorities & goals depending on levels of urgency, and meet deadlines through efficient time management
meets or exceeds performance expectations including Customer Satisfaction scores, quality scores, and customer resolution time
effectively uses Customer Care technology platforms to assist customers and capture relevant data that will enhance the customer’s experience
uses proper communication procedures, guidelines, and policies
looks for and contributes ideas to improve the team and customer experience
seeks to understand the impact of their work on the business while contributing to team goals

Requirements

What you’ll need

direct experience with customers in a service-related role
Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or possess equivalent experience
verbally fluent in English and Spanish, as well as possess excellent grammar skills in both languages
must work during core business hours of 8am to 5pm (Pacific Standard Time), including the flexibility to work varied shifts and holidays as needed
demonstrates flexibility with scheduling and adapts to changing business needs, staying focused during peak volume while handling tasks simultaneously
have a quiet and private place in your home where you can work without background noise
high speed internet connection (>25mbps). A hardwired connection to your home router is recommended
organized self-motivator able to manage personal workload, coordinate effectively with the team, and thoroughly complete assigned tasks to ensure every loop is closed
proactively works to minimize mistakes and pays close attention to detail
quick learner, able to absorb and convey complex product details in a meaningful way to a variety of audiences
possesses excellent judgment, organizational, analytical, and problem-solving skills
proficient with technology and software platforms. Salesforce is a plus
strong commitment to company mission and values
ability to work independently and collaboratively in a fast-paced, dynamic environment
respectfully shares and accepts feedback willingly from all levels of the organization

Benefits

Comp & perks

option to enroll in a company-matched 401k plan
participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents
generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure)
two weeks of paid “Refresh” leave
80 hours of paid sick leave annually
11 paid holidays throughout the calendar year
paid disability leave
paid parental / pregnancy leave
Flexible Spending Accounts (FSA)
tuition reimbursement
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicebilingual communicationgrammar skillstime managementattention to detailproblem-solvingorganizational skillsanalytical skillsflexibilityquick learning

Soft Skills

empathypatienceactive listeningadaptabilityself-motivationcollaborationfeedback acceptancecommunicationteam contributionindependence

Certifications

Bachelor’s Degree in EnglishBachelor’s Degree in SpanishBachelor’s Degree in Communication StudiesBachelor’s Degree in Humanities