KARRI

Customer Support

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Providing product and service information to customers and identifies upselling opportunities.
• Escalate technical issues and complex queries to the relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach.

Customer Support Agent

Account Executive

• Outbound prospecting: Identify and research new schools and organisations that could benefit from Karri
• New business outreach: Engage decision-makers (principals, bursars, finance managers, school administrators) via phone, email, and LinkedIn
• Lead qualification: Understand prospect needs and assess fit before progressing opportunities
• Follow-ups: Manage and nurture inbound leads and re-engage past prospects
• Pipeline support: Work closely with the Head of Growth to book and prepare qualified meetings
• CRM management: Accurately log all calls, emails, notes, and pipeline stages in HubSpot
• Sales collaboration: Share feedback from the market to help refine messaging, targeting, and campaigns

Customer Support Agent

Outbound Sales Executive