KARRI

Customer Support Agent

KARRI

full-time

Posted on:

Location Type: Office

Location: Cape Town • South Africa

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About the role

  • Provide prompt and professional support to customers via email, phone, and live chat.
  • Assist customers with account queries, transactions, and troubleshooting issues.
  • Educate customers on how to use the Karri Payments platform efficiently.
  • Providing product and service information to customers and identifies upselling opportunities.
  • Escalate technical issues and complex queries to the relevant teams when necessary.
  • Maintain accurate records of customer interactions and resolutions in the CRM system.
  • Work collaboratively with internal teams to improve customer experience and resolve concerns.
  • Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach.

Requirements

  • Proficient in spoken and written English.
  • Knowledge of additional languages is a plus.
  • Credit / Criminal clear.
  • Matric / Grade 12.
  • Previous experience in a customer service role (preferably in fintech, banking, or technology).
  • Excellent communication skills, both verbal and written.
  • Must have excellent process, technical and analytical skills.
  • The ability to deliver results within defined timeline.
  • Advanced Excel Skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Strong listening skills, open to input from other team members and departments.
  • Proficiency in CRM systems and ticketing platforms.
  • Basic knowledge of financial services or payment processing is a plus.
Benefits
  • A dynamic and collaborative work environment.
  • Opportunities for career growth and development.
  • Competitive salary.
  • The chance to be part of an innovative fintech company making a real impact.
  • Typical working hours - 7am-4pm / 8am-5pm / 9am-6pm.
  • Selected Saturdays and Public holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced Excel skillstechnical skillsanalytical skillscustomer service experienceknowledge of financial servicespayment processing knowledge
Soft Skills
excellent communication skillsstrong problem-solving abilitiescustomer-first mindsetability to work in a fast-paced environmentstrong listening skills
Certifications
MatricGrade 12Credit / Criminal clear