Karoo Health

Clinical Operations

• Own the implementation and ongoing refinement of Karoo Health care model
• Translate evidence-based cardiology guidelines into practical and scalable care protocols
• Test, iterate, and standardize care protocols to meet the needs of individual markets and payer arrangements
• Ensure the Karoo Health care model supports value-based care
• Operationalize the clinical model across care teams, developing SOPs, staffing models, role definitions, and training materials
• Identify operational bottlenecks or clinical variation and drive continuous improvement initiatives
• Support market launches by ensuring clinical readiness, workflows, and staffing are in place
• Provide operational support to Karoo’s clinical team (RNs, LCSW, MAs, etc.)
• Support hiring, onboarding, training, and performance management of clinical staff
• Foster a culture of patient-centered, data-informed, high-quality care delivery
• Partner with Analytics and Finance to define and monitor clinical KPIs tied to value-based contracts
• Use data to assess clinical effectiveness and identify opportunities to improve outcomes and reduce avoidable utilization
• Collaborate with partner cardiology practices to ensure smooth integration of Karoo’s clinical model into existing workflows
• Ensure clinical operations meet regulatory, licensure, and quality standards across states and care settings
• Work closely with Product to inform clinical requirements for tools, workflows, and dashboards
• Partner with Market Ops, and Growth teams to align clinical delivery with expansion goals

Director, Clinical Operations