Karoo Health

General

• Contact eligible members by phone to introduce Karoo Health's cardiac care management program and conduct enrollment onboarding sessions
• Pre-screen patients for eligibility, educate patients about the benefits of participating in the program, and answer questions
• Build trusting relationships with patients and caregivers to encourage enrollment
• Conduct in-person outreach in hospitals, provider offices, community settings, and patient homes as assigned
• Maintain documentation in the Karoo Health EHR system for tracking and reporting purposes
• Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
• Maintain accurate documentation in the electronic care management platform
• Meet monthly outreach, enrollment, and engagement goals
• Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
• Implement strategies to appropriately enroll patients in the program
• Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process
• Participate in team meetings, ongoing training, and quality improvement initiatives
• Special projects, initiatives, and other job duties as assigned.

Patient Engagement Specialist

Clinical Operations

• Own the implementation and ongoing refinement of Karoo Health care model
• Translate evidence-based cardiology guidelines into practical and scalable care protocols
• Test, iterate, and standardize care protocols to meet the needs of individual markets and payer arrangements
• Ensure the Karoo Health care model supports value-based care
• Operationalize the clinical model across care teams, developing SOPs, staffing models, role definitions, and training materials
• Identify operational bottlenecks or clinical variation and drive continuous improvement initiatives
• Support market launches by ensuring clinical readiness, workflows, and staffing are in place
• Provide operational support to Karoo’s clinical team (RNs, LCSW, MAs, etc.)
• Support hiring, onboarding, training, and performance management of clinical staff
• Foster a culture of patient-centered, data-informed, high-quality care delivery
• Partner with Analytics and Finance to define and monitor clinical KPIs tied to value-based contracts
• Use data to assess clinical effectiveness and identify opportunities to improve outcomes and reduce avoidable utilization
• Collaborate with partner cardiology practices to ensure smooth integration of Karoo’s clinical model into existing workflows
• Ensure clinical operations meet regulatory, licensure, and quality standards across states and care settings
• Work closely with Product to inform clinical requirements for tools, workflows, and dashboards
• Partner with Market Ops, and Growth teams to align clinical delivery with expansion goals

Patient Engagement Specialist

Director, Clinical Operations