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Patient Engagement Specialist
Karoo HealthPatient Engagement Specialist focusing on patient acquisition and engagement for cardiovascular care at Karoo Health. Conducting outreach and coordinating enrollment for the cardiac care management program.
About the role
Key responsibilities & impact- Contact eligible members by phone to introduce Karoo Health's cardiac care management program and conduct enrollment onboarding sessions
- Pre-screen patients for eligibility, educate patients about the benefits of participating in the program, and answer questions
- Build trusting relationships with patients and caregivers to encourage enrollment
- Conduct in-person outreach in hospitals, provider offices, community settings, and patient homes as assigned
- Maintain documentation in the Karoo Health EHR system for tracking and reporting purposes
- Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
- Maintain accurate documentation in the electronic care management platform
- Meet monthly outreach, enrollment, and engagement goals
- Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
- Implement strategies to appropriately enroll patients in the program
- Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process
- Participate in team meetings, ongoing training, and quality improvement initiatives
- Special projects, initiatives, and other job duties as assigned.
Requirements
What you’ll need- High school graduate or equivalent
- Community Health Worker/Partner, Medical Assistant, LPN, CNA preferred
- Valid driver's license and proof of automobile insurance
- Cardiac-experience preferred
- Minimum three years of related experience in health care and/or physician clinic/practice setting
- General understanding of enrollment and billing processes and procedures
- Strong interpersonal skills and ability to quickly establish rapport with providers and patients
- Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams
- Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
- Experience with team collaboration and coordination of care with external sources
- Exceptional communication skills and can practice active listening
- Strong written communication skills
- Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset
- Ability to utilize data to make informed decisions.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient EducationDocumentation in EHREnrollment ProcessesBilling ProceduresData Utilization
Soft Skills
Active ListeningRapport BuildingAdaptabilitySolution-Oriented Mindset
Certifications
Community Health WorkerMedical AssistantLPNCNA