Diagnose, troubleshoot, and resolve complex software-related issues, including installation, configuration, and performance challenges.
Serve as an escalation point for software escalations, providing in-depth knowledge to accelerate root cause identification and resolution.
Collaborate with R&D and software engineering teams to drive product improvements and innovation.
Deliver exceptional customer support and technical guidance, ensuring high levels of customer satisfaction.
Develop and share best practices to enhance field operations and customer success.

Requirements

5+ years of network and software troubleshooting experience (7+ years preferred).
Bachelor's degree in engineering or equivalent experience.
Microsoft Certified Solutions Associate (MCSA) or equivalent preferred.
Cisco CCNA or equivalent preferred.
Working knowledge of Windows Server 2016+ environments, IT infrastructure, and cybersecurity threats.
Excellent communication, problem-solving, and documentation skills.
Strong customer service orientation and ability to work in high-pressure situations.
Ability to travel up to at least 80% intermittently across the US, with flexibility to work in various clinical environments.

Benefits

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
Fitness reimbursement of up to $200 annually
And much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

network troubleshootingsoftware troubleshootingWindows Server 2016IT infrastructurecybersecurity

communicationproblem-solvingdocumentationcustomer service orientationability to work under pressure

Microsoft Certified Solutions AssociateCisco CCNA