Karis Marketing e Inteligência de Mercado

Customer Success Manager

• Be Karizoda’s operational and relationship interface, ensuring excellence in customer service (CS) and smooth execution of strategic and operational plans.
• Attend meetings with the CEO (internal/client) and independently lead meetings, capturing and documenting information, decisions, and action plans.
• Break down agreed actions into clear, organized tasks with deadlines in the project management platform (e-Kyte).
• Follow up on team deliverables and report status to the client.
• Serve as the focal point for daily operational communication with clients (WhatsApp, email).
• Implement a customer success program, structuring the customer lifecycle (Onboarding, Ongoing, Offboarding).
• Implement KPIs: run NPS and CSAT surveys and calculate customers’ health scores.
• Prepare performance progress reports (KPIs/OKRs) and executive presentations (Canva), using data collection and manipulation.
• Assist in documenting strategies using AI tools (ChatGPT, Gemini) to generate insights and accelerate production.
• Manage the CEO’s calendar, filter and prioritize communications, and act as the interface between the CEO, clients, and the team.
• Manage risks and potential churn within the client portfolio, acting as the bridge between the client and the team.

Customer Success – Support & Advisory

Growth Marketing

• Manage a multidisciplinary team (content, design, media, SEO), organizing priorities with clarity, timelines, and delivery quality, keeping the client at the center.
• Create and execute end-to-end digital marketing strategies in Brazil and the United States, serving both local and digital businesses (B2B and B2C).
• Develop launch plans (infoproducts) and perpetual funnels.
• Conduct in-depth persona and competitor research.
• Implement, configure and optimize sales ecosystems: CRMs (HubSpot, RD Station, Kommo and others) integrated with automation tools.
• Design conversion flows for cold audiences, focusing on aggressive sales results.
• Integrate content strategy, technical SEO and copywriting to build authority and capture leads, growing lists and audiences from scratch.
• Attend client meetings and lead the strategic aspects of deliverables with a consultative approach, performance focus, and continuous diagnostics with a Growth Hacking mindset.
• Work strategically and technically on high-performance campaigns (Google, Meta, LinkedIn) for Karis and clients, with a real focus on ROI/ROAS and CAC reduction.
• Perform strategic campaign diagnostics with a Growth Hacking perspective, proposing improvements based on data and real results.

Customer Success – Support & Advisory

Strategy and Growth Manager