Karis Marketing e Inteligência de Mercado

Customer Success – Support & Advisory

Karis Marketing e Inteligência de Mercado

full-time

Posted on:

Location Type: Remote

Location: Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 R$3,000 - R$4,000 per month

About the role

  • Be Karizoda’s operational and relationship interface, ensuring excellence in customer service (CS) and smooth execution of strategic and operational plans.
  • Attend meetings with the CEO (internal/client) and independently lead meetings, capturing and documenting information, decisions, and action plans.
  • Break down agreed actions into clear, organized tasks with deadlines in the project management platform (e-Kyte).
  • Follow up on team deliverables and report status to the client.
  • Serve as the focal point for daily operational communication with clients (WhatsApp, email).
  • Implement a customer success program, structuring the customer lifecycle (Onboarding, Ongoing, Offboarding).
  • Implement KPIs: run NPS and CSAT surveys and calculate customers’ health scores.
  • Prepare performance progress reports (KPIs/OKRs) and executive presentations (Canva), using data collection and manipulation.
  • Assist in documenting strategies using AI tools (ChatGPT, Gemini) to generate insights and accelerate production.
  • Manage the CEO’s calendar, filter and prioritize communications, and act as the interface between the CEO, clients, and the team.
  • Manage risks and potential churn within the client portfolio, acting as the bridge between the client and the team.

Requirements

  • Degree in Business Administration, Sales, Marketing, or a related field.
  • Preferably experience in marketing agencies, consulting, or growth-focused roles.
  • Proficiency in project management tools (Notion, Monday, Trello, e-Kyte, or similar).
  • Skill in creating executive presentations using Canva.
  • Practical knowledge and use of AI tools (ChatGPT, Gemini).
  • Excellent written and verbal communication skills for client-facing and internal interactions.
  • Ability to work autonomously, proactively, and with focus.
  • Comfortable interacting with CEOs and senior leadership.
  • Fluency in English, due to Karizoda’s presence in the United States market.
  • Familiarity with Growth Hacking, Sales, and Marketing concepts is a plus.
Benefits
  • Work environment: 100% remote, based on autonomy and trust
  • Employment model: Contractor (PJ — Pessoa Jurídica)
  • Birthday day off: One paid day off on your birthday
  • Paid recess: 15 days of paid annual recess
  • Contract tenure bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer successKPI implementationNPS surveysCSAT surveysdata collectiondata manipulationexecutive presentationsrisk managementcustomer lifecycle management
Soft Skills
excellent communicationautonomous workproactive approachorganizational skillsleadershipclient relationship managementteam collaborationproblem-solvingattention to detailtime management