Karat

Senior Client Implementation Manager

Karat

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

About the role

  • Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs
  • Complete administrative tasks essential to onboarding success, including maintaining detailed meeting notes, drafting agendas and project documentation
  • Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients
  • Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs
  • Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment
  • Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum
  • Facilitate effective knowledge transfer through structured training sessions and documentation
  • Track onboarding progress against established KPIs and provide regular status updates to stakeholders
  • Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases

Requirements

  • 7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations
  • Experience required in onboarding U.S. or EMEA-based complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations
  • Exceptional organizational and communication skills—including executive presence and the ability to influence senior stakeholders
  • Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
  • Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations
  • Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies
  • A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments
  • Experience developing implementation playbooks and frameworks that can be leveraged across client segments.
Benefits
  • No visa sponsorship provided.
  • Employees will not face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
  • Respect for diverse cultures and values, encouraging applications from people of color, womxn, and LGBTQIA+ individuals.
  • Accommodation assistance for individuals with disabilities or special needs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementclient onboardingimplementation planningtechnical implementationsenterprise software onboardingchange management methodologiesimplementation playbooksKPI trackingstakeholder alignment
Soft Skills
organizational skillscommunication skillsexecutive presenceinfluencing skillscollaboration skillsproblem-solvingstrategic mindsetownershipcreativityknowledge transfer