Karat

Executive Assistant

• Own and manage the President’s highly complex calendar across internal, external, and personal commitments, exercising strong judgment and exceptional attention to detail to prioritize competing demands and prevent issues before they arise.
• Execute day-to-day responsibilities with a high degree of independence while consistently communicating status, updates, risks, and decisions, ensuring full visibility without the need for micromanagement.
• Serve as a primary point of contact for senior U.S.-based and global stakeholders, including enterprise clients, investors, partners, and executive assistants to C-suite leaders, representing the President and the Founders’ Office with professionalism, warmth, and credibility.
• Independently manage executive communications, including drafting, editing, and sending high-stakes correspondence that reflects strong business judgment, polished business writing standards, and appropriate tone for enterprise audiences.
• Prepare the President for meetings by partnering with internal leaders and account owners to develop clear agendas, briefing materials, and contextual background; anticipate questions, surface risks, and flag missing information in advance.
• Coordinate closely with the Chief of Staff, Executive Business Partner to the CEO, and senior leadership on initiatives requiring tactical execution and cross-functional follow-through.
• Maintain disciplined systems to track priorities, decisions, action items, and follow-ups across multiple workstreams, ensuring accuracy, reliability, and zero dropped details.
• Support the planning and execution of Product and Engineering offsites, leadership meetings, internal events, and ad-hoc gatherings.
• Apply a continuous-improvement mindset, leveraging modern productivity tools, automation, and AI thoughtfully to increase efficiency and scale executive support.
• Work primarily during Pacific Time business hours, with flexibility to support early mornings, late evenings, and international travel when required.

Full-stack Engineer

• Develop high-quality technical interview questions to update Karat’s technical content library
• Produce Karat’s most complex interview coding questions, including the creation of extensive codebases and objective design exercises.
• Partner with internal teammates in the development of new content formats that enable candidates to leverage generative AI during their interviews.
• Utilize a variety of known and forthcoming AI tools to continuously iterate on Karat content.

Senior Full-Stack Software Engineer, No Coding

DevOps Engineer

• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships.
• Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM.
• Work strategically with the Company's GTM team throughout the entire customer lifecycle.
• Presenting Karat's technical solution to prospects as the subject matter expert.
• Architecting and implementing the initial Karat interview framework for each new enterprise client.
• Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance.
• Designing and delivering executive-level training sessions for client stakeholders.
• Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships.
• Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

Senior Deployment Engineer

IT Support

• Deliver outstanding "white glove" helpdesk support across the company
• Manage the full lifecycle of IT assets
• Respond to and resolve technical issues within SLAs
• Diagnose and resolve hardware and software issues
• Own the IT side of employee onboarding and offboarding

IT Support Specialist

Implementation Specialist

• Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs
• Complete administrative tasks essential to onboarding success, including maintaining detailed meeting notes, drafting agendas and project documentation
• Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients
• Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs
• Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment
• Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum
• Facilitate effective knowledge transfer through structured training sessions and documentation
• Track onboarding progress against established KPIs and provide regular status updates to stakeholders
• Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases

Senior Client Implementation Manager

Program Manager

• Identify strategic operational solutions and drive execution by coordinating cross-functional initiatives that improve metrics like the interviewer acquisition funnel, scheduling efficiency, and interview quality.
• Partner with teams across Interview Delivery, Client Success, Product, and Engineering to design and implement efficient key operational workflows.
• Define and evolve KPIs and dashboards to monitor performance, highlight emerging trends, and enable proactive data-driven improvements across operations.
• Identify process bottlenecks and recommend scalable improvements that enhance speed, accuracy, and overall service quality.
• Develop clear documentation and execute communication plans that bring clarity, alignment, and continuity to complex, multi-team/stakeholder initiatives.

Program Manager – Interview Delivery

Customer Support

• Provide real-time support to candidates and Interview Engineers during live technical interviews via chat and email
• Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs
• Triage and route inquiries to the right internal teams
• Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment
• Serve as the liaison between customers and Karat's Engineering and Product teams, escalating issues and ensuring smooth product rollouts
• Identify patterns, surface insights, and recommend process improvements based on customer interactions
• Collaborate with Karat’s community of Interview Engineers and Quality Control Engineers to ensure accurate candidate interview results