Karat

IT Support Specialist

Karat

full-time

Posted on:

Location Type: Remote

Location: Colorado • Connecticut • United States

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Salary

💰 $30 - $36 per hour

Tech Stack

MacOS

About the role

  • Deliver outstanding "white glove" helpdesk support across the company
  • Manage the full lifecycle of IT assets
  • Respond to and resolve technical issues within SLAs
  • Diagnose and resolve hardware and software issues
  • Own the IT side of employee onboarding and offboarding

Requirements

  • 2+ years of experience in an IT Support or IT Operations role
  • A track record of proactive problem-solving
  • Strong organizational and communication skills
  • Technical proficiency with macOS and Windows environments
  • Comfortable wearing many hats
Benefits
  • Compensation Varies by Geographic Location
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportIT operationshardware troubleshootingsoftware troubleshootingmacOSWindows
Soft Skills
problem-solvingorganizational skillscommunication skills