Technical Support Engineer
Kantata
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
Visit company websiteExplore more
Tech Stack
About the role
- Troubleshooting/investigation of customer-reported issues and questions
- Communication and analysis of relevant concepts, configuration setups, and product information
- Positioning and accommodation of relevant Kantata SX capabilities and services
- Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues
- Enablement and engagement with colleague teams – Education, Customer Success, Service Delivery, Sales – to recognize and identify action opportunities and optimize collaboration to enhance customer experience
- Time-specific shift attendance and resource schedule compliance for coverage purposes. Occasional shifted and off-hours tasks may be required
- Ability to be successful in self-management and discipline towards attendance, communication quality, and team participation
- Voice and video meetings with customers and colleagues
Requirements
- Familiar general knowledge of modern web technology and accessibility – e.g., Server-client relationship, DOM, REST API, HTML/CSS/Javascript stack, HTTP statuses, modern web browsers and operating systems, mobile applications/device types, SaaS/PaaS architecture, etc.
- Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment
- Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing related data tables/objects
- Sound communication skills including business writing and excellent spoken and written English
- Ability to articulate technical concepts into concise and understandable explanations for a less technical reader
- Demonstrable skill in analysis or technical problem solving
- Self-management, ability to maintain productivity and quality without constant direct supervision
- Hold or be studying a computer science or software engineering related degree or comparable and demonstrable knowledge of key concepts
Benefits
- An intentionally engaging and collaborative culture - ditch the silo!
- Strong work-life balance that’s a true focus of the company
- The chance to learn from some of the best people in the business
- A vibrant, collaborative and devoted team, who still makes time for fun
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HTMLCSSJavaScriptREST APISQLSOQLweb technologySaaSPaaSsoftware development lifecycle
Soft Skills
communicationproblem solvingself-managementteam participationcustomer advocacyanalysisbusiness writingtechnical explanationcollaborationattendance discipline
Certifications
computer science degreesoftware engineering degree