Produce a variety of content
Nurture and help customers, employees and partners optimally use our products and services (including Release Notes, User Guides/Manuals, Known Issues and Troubleshooting Collateral, Webinars and Videos)
Present information and instructions in a clear and concise way
Ensure greatest reader comprehension and write and edit technical information accordingly
Prepare graphics and illustrations
Elaborate on & complement technical writing, including screenshots, flow charts and diagrams.
Meet with stakeholders including customers
Discuss technical problems in order to produce content which addresses their issue
Work closely with the Product Team
Ensure that documentation meets product requirements
Revise, edit and update instructions, technical information, and frequently asked questions
Stay up-to-date
Maintain an understanding of technological and product developments as well as universal specifications relevant to the PSA / SaaS industry
Investigate enhanced tools in areas such as knowledge base, in-app help, enterprise search and AI.
Engage with stakeholders on projects to enhance our tech stack for enhanced efficiency and scalability.

Requirements

Experience writing technical documentation for complex software applications
Strong understanding of software from a usability and content design perspective
Experience of translating complex information into accessible information
Knowledge and appreciation of cloud-based technologies / business software solutions
Ability to pick up new technology and functional concepts quickly
Strong written and verbal communication skills
Ideal candidates will also have Professional Services domain knowledge - experience in and a high-level understanding of the processes and challenges faced by Professional Services and Embedded Services organizations.
Experience working with Salesforce in a technical or administration capacity

Benefits

An intentionally engaging and collaborative culture - ditch the silo!
Strong work-life balance that’s a true focus of the company
The chance to learn from some of the best people in the business
A vibrant, collaborative and devoted team, who still makes time for fun

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical documentationcontent designcloud-based technologiessoftware usabilitygraphic designeditingtroubleshootingknowledge baseenterprise searchAI

Soft Skills

communicationstakeholder engagementproblem-solvingadaptabilitycollaborationattention to detailclarity in presentationcustomer serviceteamworkcritical thinking