Kantar

Client Services Representative

• Conduct senior-level client engagements, including 1:1 meetings and strategic discussions
• Lead and mentor internal teams to elevate client service standards
• Identify and pursue business development opportunities, providing thought leadership and crafting proposals
• Develop and present thought leadership pieces to internal and external audiences
• Establish and manage global internal communication rhythms, including method and frequency
• Act as senior sponsor for key client and internal initiatives
• Lead client servicing and oversee strategic product development, including bespoke AI and API deployments
• Ensure successful execution of subscription and maintenance programs aligned with long-term business goals
• Manage opportunity pipelines, financial forecasting, and budget oversight
• Coordinate financial planning across programs and cross-functional teams
• Champion internal engagement and foster a strong team culture
• Promote transparency, collaboration, and continuous improvement across global teams

Vice President, Client Service

Customer Support

• Partner with Kantar sales teams and client partners on priority pursuits and complex enterprise opportunities
• Serve as a senior CX strategist in executive-level client conversations, workshops, and briefings
• Help clients define CX ambition, business cases, and transformation roadmaps grounded in real outcomes
• Shape proposals and pitches by framing compelling CX narratives and differentiated value propositions
• Coach account and pursuit teams on CX strategy, storytelling, and executive presence
• Act as a trusted advisor to delivery teams on high-profile or complex CX engagements
• Contribute to CX go-to-market strategy, thought leadership, and external visibility for Kantar
• Represent Kantar at client events, industry forums, and with strategic partners like Qualtrics and Medallia as a senior CX voice

Vice President, Customer Experience

Director

• Support the commercialization and delivery of Brand and Marketing Return On Investment analytic solutions
• Work with the Analytics Commercial Development Leads and support lead identification and opportunity development
• Collaborate with Account team leads to raise awareness and understanding of solutions internally and externally
• Lead proposals and RFP responses
• Deliver on the agreed annual revenue/profit targets
• Optimize project/solution efficiencies and resourcing decisions
• Lead projects from initial scope to insight delivery
• Collaborate with multi-disciplinary teams to deliver integrated and actionable insights
• Grow/Repeat Business with existing clients
• Deliver outstanding insights to clients from analytics work assigned to you
• Drive clients to take action based on recommendations

Director, Analytics

• Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes.
• Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.
• Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and achievement of significant revenue targets.
• Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making.
• Optimize resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale.
• Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement.
• Develop and nurture high-performing teams by identifying, mentoring, and advancing top talent through a culture of continuous learning and collaboration.

Vice President, Client Service

Vice President, Customer Experience

Director, Analytics

Senior Director, Client Service