Kantar

Senior Director, Client Service

Kantar

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Connecticut • Illinois • United States

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Salary

💰 $102,200 - $170,400 per year

Job Level

Senior

About the role

  • Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes.
  • Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.
  • Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and achievement of significant revenue targets.
  • Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making.
  • Optimize resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale.
  • Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement.
  • Develop and nurture high-performing teams by identifying, mentoring, and advancing top talent through a culture of continuous learning and collaboration.

Requirements

  • 10+ years in media research, analytics, or consulting with proven success in executive-level engagement.
  • Expertise in digital ecosystems, cross-platform measurement methodologies, creative quality, and/or placement and audience insights.
  • Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation.
  • Advanced ability to synthesize complex data into compelling narratives for executive audiences.
  • Proven ability to shape strategic investment decisions and drive commercial outcomes.
  • Track record of delivering multi-year growth plans and achieving significant revenue targets for an account portfolio.
  • Demonstrated success in managing senior client relationships and leading high-performing teams, including direct management of a team of 3 or more professionals.
  • Ability to navigate fast-paced agency or complex client environments, balancing strategic depth with delivery efficiency.
  • Bachelor’s degree in market research/marketing or related social science and analytic subject areas. Masters preferred
Benefits
  • Medical plans with comprehensive, affordable coverage for a range of health services
  • Health Savings Account/FSA
  • Dental, Vision and benefits to cover unique healthcare needs
  • Wellness Program
  • 401k with match
  • Tuition Reimbursement, Commuter benefits
  • Unlimited PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
media researchanalyticscross-platform measurementattributionROI modelingaudience segmentationstrategic investment decisionsrevenue targetsdata synthesiscreative quality
Soft Skills
leadershipmentoringcollaborationstrategic thinkingclient relationship managementoperational efficiencycommunicationteam managementinfluencingproblem-solving
Certifications
Bachelor’s degree in market researchBachelor’s degree in marketingBachelor’s degree in social scienceBachelor’s degree in analytic subject areasMaster’s degree preferred