Senior Director, Client Service

Kantar

Senior Director overseeing high-value accounts at Kantar. Engaging with executive stakeholders to drive growth and strategic decisions through media analytics and insights.

Posted 4/15/2026full-timeNew York City • Connecticut, Illinois, Massachusetts, Missouri, New York • 🇺🇸 United StatesSenior💰 $102,200 - $170,400 per yearWebsite

About the role

Key responsibilities & impact

Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes.
Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.
Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and achievement of significant revenue targets.
Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making.
Optimize resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale.
Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement.
Develop and nurture high-performing teams by identifying, mentoring, and advancing top talent through a culture of continuous learning and collaboration.

Requirements

What you’ll need

10+ years in media research, analytics, or consulting with proven success in executive-level engagement.
Expertise in digital ecosystems, cross-platform measurement methodologies, creative quality, and/or placement and audience insights.
Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation.
Advanced ability to synthesize complex data into compelling narratives for executive audiences.
Proven ability to shape strategic investment decisions and drive commercial outcomes.
Track record of delivering multi-year growth plans and achieving significant revenue targets for an account portfolio.
Demonstrated success in managing senior client relationships and leading high-performing teams, including direct management of a team of 3 or more professionals.
Ability to navigate fast-paced agency or complex client environments, balancing strategic depth with delivery efficiency.
Bachelor’s degree in market research/marketing or related social science and analytic subject areas. Masters preferred

Benefits

Comp & perks

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

media researchanalyticscross-platform measurementattributionROI modelingaudience segmentationstrategic investment decisionsrevenue targetsdata synthesiscreative quality

Soft Skills

leadershipmentoringcollaborationstrategic thinkingclient relationship managementoperational efficiencycommunicationteam managementinfluencingproblem-solving

Certifications

Bachelor’s degree in market researchBachelor’s degree in marketingBachelor’s degree in social scienceBachelor’s degree in analytic subject areasMaster’s degree preferred