Vice President, Customer Experience

Kantar

Vice President of Customer Experience responsible for shaping client conversations and elevating Kantar's role within the CX space. Leading enterprise-level CX transformations and strategic engagements with clients and partners.

Posted 4/23/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $141,800 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with Kantar sales teams and client partners on priority pursuits and complex enterprise opportunities
Serve as a senior CX strategist in executive-level client conversations, workshops, and briefings
Help clients define CX ambition, business cases, and transformation roadmaps grounded in real outcomes
Shape proposals and pitches by framing compelling CX narratives and differentiated value propositions
Coach account and pursuit teams on CX strategy, storytelling, and executive presence
Act as a trusted advisor to delivery teams on high-profile or complex CX engagements
Contribute to CX go-to-market strategy, thought leadership, and external visibility for Kantar
Represent Kantar at client events, industry forums, and with strategic partners like Qualtrics and Medallia as a senior CX voice

Requirements

What you’ll need

10+ years of experience leading, advising, or consulting on enterprise CX programs within complex organizations
Proven track record supporting or influencing growth in high-value, complex sales environments
Experience designing and implementing CX strategies, operating models, measurement frameworks
Background in consulting, professional services, or senior in-house CX leadership at a recognized organization
Deep expertise across modern CX disciplines, including strategy, VoC systems, platforms like Qualtrics or Medallia, journey-centric design, governance, measurement, and change management
Strong ability to connect CX to Brand growth, loyalty, employee experience, and financial performance
Executive-level communicator with the ability to simplify complexity and influence senior stakeholders
Credibility to engage C-suite leaders as a peer and trusted advisor
Strong storytelling skills across live presentations, workshops, and written narratives
Established credibility in the CX field through advisory work, speaking, writing, or research
Clear point of view on where customer experience is heading and how organizations should respond.

Benefits

Comp & perks

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with matching
Tuition Reimbursement, Commuter benefits
Unlimited PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CX strategyVoC systemsmeasurement frameworksjourney-centric designchange managementoperating modelsbusiness casestransformation roadmapsstorytellingproposals

Soft Skills

executive-level communicationinfluencing senior stakeholderscoachingtrusted advisorsimplifying complexitystorytelling skillsengaging C-suite leadersthought leadershipcollaborationpresentation skills