KalVista Pharmaceuticals, Inc.

Director

• Lead initiatives to enhance service delivery, operational efficiency, and scalability
• Develop and implement frameworks for continuous improvement across patient support programs
• Facilitate cross-functional collaboration to identify and resolve systemic challenges
• Promote a culture of excellence through training, coaching, and performance management
• Design and manage dashboards and reporting tools to monitor program performance
• Analyze patient journey data to uncover trends, gaps, and opportunities for improvement
• Translate insights into strategic recommendations for leadership and cross-functional teams
• Collaborate with Data Science, IT, and external partners to advance analytics capabilities
• Serve as a thought partner to Patient Services leadership, contributing to long-term strategy
• Lead cross-functional working groups focused on innovation, outcomes, and experience
• Represent Patient Services in enterprise-wide initiatives related to data, quality, and transformation

Senior Director, Excellence & Insights – Patient Services