Regional Business Development Manager
Reimagined Parking
Senior Director, Business Development
Kairoi Residential
full-time
Posted on:
Location Type: Hybrid
Location: Portland • California, Oregon • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Develop and implement client experience strategies to enhance satisfaction and retention.
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and feedback promptly and professionally.
- Conduct regular client surveys and feedback sessions to gather insights and identify areas for improvement.
- Proactively identify and resolve client issues, escalating complex matters as needed.
- Build and maintain strong relationships with property owners and investors.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Monitor client satisfaction metrics and identify trends and opportunities for improvement.
- Develop and maintain client communication materials, including newsletters, presentations, and reports.
- Stay informed about industry trends and best practices in client experience management.
- Perform other related duties as assigned.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Ability to travel up to 25% of the time.
- 3+ years of experience in client experience management, preferably in the property management industry.
- Experience planning and executing events or initiatives that engage and build community is highly valued.
- Strong understanding of client relationship management principles and practices.
- Excellent communication (written and verbal) and interpersonal skills.
- Strong problem-solving and conflict resolution skills.
- Ability to build rapport and establish trust with clients.
- Proficient in customer relationship management (CRM) software.
- Strong organizational and time-management skills.
- Must have a valid driver's license with no major infractions in the last 12 months.
Benefits
- WFH Flexible 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client experience managementevent planningcommunity engagementproblem-solvingconflict resolutionorganizational skillstime-management
Soft skills
communication skillsinterpersonal skillsrelationship buildingtrust establishment
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Marketing
