Kainos

Client Support Executive

Kainos

full-time

Posted on:

Location Type: Office

Location: Belfast • United Kingdom

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Tech Stack

Cloud

About the role

  • Work as part of a large global team supporting our successful cloud-based Smart Product Suite.
  • Provide customer value-add service from the Smart Product Suite.
  • Execute, report, and maintain customer Test Packs.
  • Perform analysis on customer test coverage for recommendations.
  • Liaise with customers regularly for Smart Gold Service.
  • Help define appropriate tests and refine test packs aligned with customer’s test strategy.
  • Help deliver added value to customers.
  • Contribute to continuous improvement of products.

Requirements

  • Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Product Suite.
  • Providing support to our customer as part of the Kainos Smart Gold Service.
  • Executing, Reporting and Maintaining customer Test Packs.
  • Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer Value.
  • Liaising directly with customers on a regular basis as part of the Smart Gold Service.
  • Understanding Customer Needs by performing analysis of Customer’s Workday configuration.
  • Defining, Designing, Building and Refining Test Packs based on customers’ specific configuration.
  • Customer Upskilling by transferring knowledge of the Smart Product Suite to Customer teams and colleagues.
  • Contributing to Continuous Improvement of the Kainos Smart Testing and Audit products.
Benefits
  • Excellent customer focus, with experience in a customer-facing environment.
  • Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs.
  • Clear and effective communicator (both written and verbal).
  • Ability to prioritise, plan workload and meet key deadlines.
  • Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times.
  • Good commercial awareness and understanding of project and business dynamics.
  • Excellent attention to detail.
  • Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision.
  • Desirable Business, Finance, Computer Science or related degree to an honours level.
  • A developed understanding of manual and automated testing.
  • Exposure to software development, business analysis or quality assurance/test consulting environment.
  • Experience in the implementation of on-premise or cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM.
  • Experience of the Workday Application Suite.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Test PacksTest coverage analysisCustomer analysisContinuous improvementConfiguration designProduct Suite supportValue-add serviceCustomer onboardingCustomer upskilling
Soft Skills
Customer liaisonCommunicationCollaborationProblem-solving