Senior Service Manager
Kainos
full-time
Posted on:
Location Type: Hybrid
Location: Belfast • United Kingdom
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Job Level
About the role
- Assist in the direction and management of Software Support Services across assigned areas of ownership.
- Oversee other members of the service team including service managers.
- Identify future enhancements to process and systems and foster strong client relationships.
- Work closely with the Principal service manager in identifying opportunities across a range of areas.
Requirements
- Extensive experience working in a commercial environment (consulting) in software service delivery.
- A thorough understanding of service management, with demonstrable success in a service management role.
- Experience with working with UK public sector (central government) and understanding of GDS standards.
- Active Security Clearance.
- Experience of setting up a support service and/or service transition.
- Experience of adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard.
- Minimum accreditation of ITIL foundation or similar.
- Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Financial Services, Health, or Government).
- Broad technology experience, awareness of current technology trends and a sound understanding of contemporary software engineering practices.
Benefits
- People-first culture
- Support for your growth
- Diverse and ambitious team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service managementsoftware service deliveryservice transitionISO2000 standardcontemporary software engineering practices
Soft Skills
client relationshipsteam managementprocess enhancement
Certifications
Active Security Clearance