Workday Support Consultant, Pay Transparency Analyzer
Kainos
full-time
Posted on:
Location Type: Hybrid
Location: Belfast • United Kingdom
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About the role
- Manage updates in line with SLAs, and resolve issues while advising on best practices to drive adoption and solution optimisation.
- Ensure customers realise continuous value from their PTA solution by delivering configuration, troubleshooting, and advisory support.
- Blend customer-facing consulting with both technical and functional support, requiring close collaboration with clients and internal teams.
- Contribute to internal knowledge sharing and support the continued enhancement of the PTA solution.
Requirements
- Strong customer focus and proven experience in a customer-facing or role.
- Ability to present solutions, participate in workshops, and explain functionality clearly to a non-technical audience.
- Previous experience configuring or supporting HRIT systems.
- A proactive, solutions-oriented mindset, with a desire to continuously learn and grow.
- Ability to manage competing priorities and resolve issues independently.
- Clear and empathetic communication skills in English both written and verbal.
- Comfortable working remotely in distributed teams, and capable of delivering high-quality work with minimal supervision.
- Familiarity with service management principles, including issue tracking and escalation practices.
- Workday certification in PTA, HCM, Payroll, or Financials (desirable).
- Professional qualifications or certifications in project management, service management (e.g. ITIL), or consulting (desirable).
Benefits
- Support and mentor junior consultants, contributing to team development and knowledge sharing.
- Create documentation and knowledge articles to support internal learning and customer self-service.
- Participate in customer workshops and calls, helping to gather and refine requirements.
- Manage and prioritise incoming requests, identifying root causes and resolving issues effectively.
- Deliver services within agreed SLAs, ensuring high customer satisfaction.
- Provide configuration, troubleshooting, and advisory support to customers post-deployment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
configurationtroubleshootingHRIT systemsservice management principlesissue trackingescalation practices
Soft skills
customer focussolutions-oriented mindsetclear communicationempathetic communicationability to manage competing prioritiesindependent problem solvingcollaborationcontinuous learning
Certifications
Workday certificationproject management certificationservice management certificationITIL certification