Körber

Vision Expert – Field Service Engineer

Körber

full-time

Posted on:

Location Type: Office

Location: Tokyo • Japan

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Salary

💰 ¥7,000,000 - ¥9,000,000 per year

About the role

  • Performs evaluations on customer samples at designated locations in the Tokyo area, at customer premises, or at HQ in Germany depending on the case.
  • Sets up and dismantles evaluation kits if necessary.
  • May handle toxic materials depending on the sample. Protective measures must be applied.
  • Creates reports after evaluations, by consulting with counterparts at HQ as well as the Körber Japan Sales team.
  • Explains and discusses report contents with customers, either remotely or on-site, if required.
  • Performs installations, commissioning, validation support, troubleshooting, conversions, and maintenance.
  • Supports sales and project managers' activities, including attending customer meetings.
  • Reports duty documents (technical reports, customer complaints, etc.) to both external and internal parties.
  • Provides training to customers.
  • Communicates directly with peers at HQ for technical clarifications.
  • Attends internal training at HQ’s factory or customer premises as part of on-the-job training (OJT), in Japan or abroad.

Requirements

  • Completed vocational training in a technical field, preferably in mechatronics, image processing, electrical engineering, or information electronics.
  • Ideally holds a Bachelor’s or Master’s degree in physics or optical systems and has initial professional experience.
  • Possesses strong analytical skills and a structured, independent working style.
  • Demonstrates strong customer and service orientation along with excellent communication skills.
  • Native-level Japanese proficiency and very good written and spoken English.
  • Solid PC skills.
  • Willingness and ability to travel extensively within Japan and occasionally to HQ abroad for FAT and training.
  • High level of commitment and flexibility.
  • Experience as a vision expert or field service engineer in the pharmaceutical industry, particularly with inspection machines, is a strong plus.
  • Understanding of the pharmaceutical manufacturing industry (GMP, IQ, OQ, validation processes, etc.).
  • Ability to work independently as well as collaboratively within an international sales/service team.
  • Excellent communication skills and a strong work ethic.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechatronicsimage processingelectrical engineeringinformation electronicsanalytical skillsinstallationcommissioningvalidation supporttroubleshootingmaintenance
Soft Skills
customer orientationservice orientationcommunication skillsindependent working stylestructured working stylecommitmentflexibilitycollaborationwork ethictraining
Certifications
Bachelor’s degreeMaster’s degree