Field Service Technician, Level II
K Group Companies
TCP/IPVoIP
Field Service Technician, Level II
K Group Companies
full-time
Posted on:
Origin: • 🇺🇸 United States • Iowa
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
TCP/IPVoIP
About the role
- Execute all Level I installer roles and responsibilities, following comprehensive documentation to uphold installation and service standards
- Demonstrate organizational skills in handling project and service tickets and provide prompt updates
- Understand project scopes and service expectations and take accountability for assigned tasks
- Lead teams by delegating tasks, mentoring Level 1 installers, and fostering collaboration
- Communicate regularly with Project Delivery Coordinators, Project Managers, and customers as needed
- Work with nurse call systems, card access systems, and video surveillance products
- Pursue professional development with focus on leadership and communication
- Perform Factory Authorized Testing (FAT) of products before installation
- Configure systems and commission them to provide reliable operational solutions
- Accept additional job duties as assigned
Requirements
- Minimum 2 years with a previous construction trade
- Advance knowledge of electricity (high and/or low voltage)
- Hands-on/field experience from previous work experience
- Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
- Ability to identify and use common low voltage cabling
- Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
- Ability to read architectural drawings
- Team management/supervisor experience
- Previous experience completing projects within scope
- Previous experience with service ticketing processes
- Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
- Excellent communication skills
- Must have valid US Driver’s license