K Group Companies

Field Service Technician II

K Group Companies

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Job Level

JuniorMid-Level

Tech Stack

TCP/IPVoIP

About the role

  • Execute all Level I installer roles and responsibilities, following documentation to uphold installation and service standards
  • Demonstrate exceptional organizational skills in handling project and service tickets, ensuring timely updates
  • Exhibit a deep understanding of project scopes and service expectations and take accountability for assigned tasks
  • Assume leadership responsibilities by delegating tasks and fostering a collaborative environment
  • Mentor Level 1 installers when leading a team and solicit feedback for improvement
  • Establish and maintain communication with Project Delivery Coordinators, Project Managers, and customers as needed
  • Work with nurse call systems, card access systems, and video surveillance products during implementation
  • Pursue professional development, focusing on leadership and communication skills
  • Perform Factory Authorized Testing (FAT) of products before installation
  • Configure systems and commission them to provide reliable, fully operational solutions
  • Accept additional job duties as assigned

Requirements

  • Minimum 2 years with a previous construction trade
  • Advance knowledge of electricity (high and/or low voltage)
  • Hands-on/field experience from previous work experience
  • Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)
  • Ability to identify and use common low voltage cabling
  • Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
  • Ability to read architectural drawings
  • Team management/supervisor experience
  • Previous experience completing projects within scope
  • Previous experience with service ticketing processes
  • Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
  • Excellent communication skills
  • Must have valid US Driver’s license