Field Service Technician II

K Group Companies

full-time

Posted on: 9/6/2025

Location: Ohio • 🇺🇸 United States

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JuniorMid-Level

TCP/IPVoIP

About the role

Execute all Level I installer roles and responsibilities, following documentation to uphold installation and service standards
Demonstrate exceptional organizational skills in handling project and service tickets, ensuring timely updates
Exhibit a deep understanding of project scopes and service expectations and take accountability for assigned tasks
Assume leadership responsibilities by delegating tasks and fostering a collaborative environment
Mentor Level 1 installers when leading a team and solicit feedback for improvement
Establish and maintain communication with Project Delivery Coordinators, Project Managers, and customers as needed
Work with nurse call systems, card access systems, and video surveillance products during implementation
Pursue professional development, focusing on leadership and communication skills
Perform Factory Authorized Testing (FAT) of products before installation
Configure systems and commission them to provide reliable, fully operational solutions
Accept additional job duties as assigned

Minimum 2 years with a previous construction trade
Advance knowledge of electricity (high and/or low voltage)
Hands-on/field experience from previous work experience
Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)
Ability to identify and use common low voltage cabling
Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driver’s license