K Group Companies

Field Service Technician, Level II

K Group Companies

full-time

Posted on:

Location: Ohio • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

TCP/IPVoIP

About the role

  • Serve clients in the Columbus, Ohio area as Field Service Technician II for K Group Companies
  • Lead installation teams and mentor Level 1 installers; delegate tasks and maintain standards
  • Configure and program devices and management platforms; commission systems and perform FAT
  • Deliver basic operations customer training and ensure customer satisfaction
  • Handle project and service tickets; maintain organized, timely communication with coordinators, project managers, and customers
  • Work with nurse call systems, card access systems, and video surveillance products
  • Pursue professional development focused on leadership and communication
  • Accept additional duties as assigned

Requirements

  • Minimum 2 years with a previous construction trade
  • Advance knowledge of electricity (high and/or low voltage)
  • Hands-on/field experience from previous work experience
  • Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)
  • Ability to identify and use common low voltage cabling
  • Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
  • Ability to read architectural drawings
  • Team management/supervisor experience
  • Previous experience completing projects within scope
  • Previous experience with service ticketing processes
  • Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
  • Excellent communication skills
  • Must have valid US Driver’s license
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