Field Service Technician II
K Group Companies
TCP/IPVoIP
Field Service Technician, Level II
K Group Companies
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
TCP/IPVoIP
About the role
- Serve clients in the Columbus, Ohio area as Field Service Technician II for K Group Companies
- Lead installation teams and mentor Level 1 installers; delegate tasks and maintain standards
- Configure and program devices and management platforms; commission systems and perform FAT
- Deliver basic operations customer training and ensure customer satisfaction
- Handle project and service tickets; maintain organized, timely communication with coordinators, project managers, and customers
- Work with nurse call systems, card access systems, and video surveillance products
- Pursue professional development focused on leadership and communication
- Accept additional duties as assigned
Requirements
- Minimum 2 years with a previous construction trade
- Advance knowledge of electricity (high and/or low voltage)
- Hands-on/field experience from previous work experience
- Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)
- Ability to identify and use common low voltage cabling
- Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
- Ability to read architectural drawings
- Team management/supervisor experience
- Previous experience completing projects within scope
- Previous experience with service ticketing processes
- Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
- Excellent communication skills
- Must have valid US Driver’s license