JWay Group, Inc.

Operations

• Serve as the primary point of contact for client inquiries during US daytime hours
• Support day-to-day operational processes and system configurations
• Perform quality assurance (QA) checks to ensure accuracy and completeness of work
• Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes
• Monitor dashboards and operational reports; identify and escalate issues when necessary
• Collaborate closely with internal teams to troubleshoot and resolve operational challenges
• Ensure adherence to established workflows, processes, and documentation standards
• Proactively follow up on tasks and unresolved issues to ensure closure.

Technical Operations Support