JWay Group, Inc.

Operations

• Act as the main point of contact for operational questions and client inquiries during assigned hours
• Triage incoming requests in real time and determine what to resolve, escalate, or defer
• Manage multiple open threads while maintaining clear visibility on status and next steps
• Coordinate with internal teams to identify issue owners and follow through until resolution
• Review dashboards, reports, and internal tools to spot issues or inconsistencies
• Support QA tasks, including workflow checks, conversation reviews, and business case analysis
• Maintain clear handover notes using Slack, Monday.com, and internal documentation
• Communicate timelines, blockers, and updates clearly to clients and internal stakeholders

Operations Coordinator – After Hours Support

Accountant

• Record daily financial transactions and maintain accurate accounting records
• Manage accounts payable and accounts receivable processes
• Prepare and process payroll, including monitoring timesheets and payroll-related documentation
• Perform monthly bank reconciliations and ensure accuracy of balances
• Assist in preparing financial statements and management reports
• Handle tax compliance, statutory filings, and government remittances
• Support audit requirements, documentation requests, and regulatory submissions
• Coordinate with banks, suppliers, government agencies, and internal stakeholders
• Ensure timely and accurate submission of accounting deliverables
• Maintain organized financial documentation and accounting records

Operations Coordinator – After Hours Support

Junior Accountant – PH Operations