Operations Coordinator – After Hours Support

JWay Group, Inc.

Operations Coordinator for U.S daytime operations during Philippine night hours. Coordinating client inquiries and internal team workflows in a proactive manner.

Posted 5/27/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as the main point of contact for operational questions and client inquiries during assigned hours
Triage incoming requests in real time and determine what to resolve, escalate, or defer
Manage multiple open threads while maintaining clear visibility on status and next steps
Coordinate with internal teams to identify issue owners and follow through until resolution
Review dashboards, reports, and internal tools to spot issues or inconsistencies
Support QA tasks, including workflow checks, conversation reviews, and business case analysis
Maintain clear handover notes using Slack, Monday.com, and internal documentation
Communicate timelines, blockers, and updates clearly to clients and internal stakeholders

Requirements

What you’ll need

2-3 years of experience in operations, customer support, project coordination, or a related role
Experience handling client inquiries, internal coordination, or workflow tracking is an advantage
Comfortable working independently during PH night hours
Proficiency with Word, Excel, Slack, Monday.com, and collaboration tools
Working comfort with dashboards, reports, and basic data review
Strong documentation and handover writing skills

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data reviewworkflow checksbusiness case analysis

Soft Skills

communicationdocumentationproblem-solvingcoordinationtime management