Juul Labs

Account Manager

• Oversee customer interactions and build strong, trusted business relationships at the HQ and regional levels with assigned chain accounts, national retail partners, and regional distributors.
• Develop chain-specific sales, distribution, and merchandising strategies that maximize ROI while staying within assigned budgets. Utilize syndicated data (IRI/Nielsen) to provide retail partners with fact-based category insights and actionable recommendations.
• Actively manage and call on independent retail doors within assigned territory to manage existing business and drive new JUUL placement. Responsibly sell and execute company initiatives, including the Juul Partner Program (JPP), promotions, inventory management, and the 4 Ps of retail (Presence, Pricing, Promotion, and Product).
• Lead and facilitate buyer meetings, category reviews, Top-to-Top (T2T) sessions, contracted space management, and inventory resolution.
• Collaborate with field sales teams, trade marketing, and internal department leads to develop and implement retail programming that elevates sales execution, rate of sale, and incremental product placement.
• Maintain timely, clear, and detailed communications across internal stakeholder groups and external customer partners to drive alignment and program success.
• Monitor sales performance, tracking progress against key objectives to drive continuous improvement in sales strategies and processes.
• Perform related duties as assigned, within your scope of practice.

Key Account Manager

Human Resources

• Provide strategic guidance and HR thought leadership to all levels of the organization
• Provide appropriate coaching and development feedback to managers and employees, proactively and when employee relations issues arise
• Collaborate with colleagues across the HR team, including Learning & Development, Compensation, and Operations, to inform the design and implementation of people programs.
• Provide data analysis and reporting solutions based on business needs
• Work with the business on various manager development programs
• Support the business through compensation reviews, talent development, performance management, employee relations, organizational design, and more.
• Serve as the primary HR Business Partner to commercial leaders and employees at all levels, including SVPs, VPs, and Directors, building trusted advisory relationships and aligning people strategy with commercial and revenue goals
• Partner with sales and commercial leadership to support, launch, and reinforce sales initiative and sales-focused programs, including incentive and commission plan rollouts, sales onboarding, and performance enablement, in collaboration with Total Rewards and Sales Operations
• Lead organizational and workforce planning for a large commercial team, including org design, headcount planning, and scaling both field-based and headquarters functions
• Translate commercial and people data into insights on retention, engagement, and performance across the sales organization, and partner with leaders to turn those insights into action
• Deliver HR updates and presentations during commercial team meetings, requiring strong public speaking skills and the ability to communicate clearly in front of large groups
• Mentor, guide, and collaborate with junior HR Business Partners supporting the commercial organization and JUUL Labs HR at-large, helping develop their skills and ensuring consistent HR support across the team
• This role requires travel of approximately 10-20%, depending on business needs

Senior HR Business Partner, Commercial

Research Scientist

• Partner directly with commercial, finance, and executive stakeholders to proactively transform vague, complex business questions into scoped, actionable analytical problems, anticipating organizational needs before they are explicitly asked
• Design and run rigorous experimental and quasi-experimental analyses (e.g., Diff-in-Diff, propensity methods) to evaluate promotions, measure causal impact, and model category economics like price elasticity and regulatory tax impacts
• Architect and maintain large, complex commercial datasets using SQL and dbt on BigQuery, and build, deploy, and monitor robust market-share and demand forecasting models to drive seven-figure decisions
• Build the predictive models and performance metrics that guide field operations, directly determining where and how field sales managers allocate their time to maximize store-level value
• Deploy LLMs and AI agents to classify unstructured commercial data (e.g., receipts, transactions) and build internal tools that democratize data access and enable stakeholders to answer their own questions.

Key Account Manager

Senior HR Business Partner, Commercial

Applied Scientist