Justworks

Human Resources

• Lead benefits procurement, administration and renewals for APAC, including all global health, retirement, and other benefits programs, ensuring competitiveness, compliance, and alignment with business strategy.
• Manage day to day vendor, broker and partner relationships, negotiate renewals, SLAs, and pricing to ensure value and compliance.
• Research, design, and launch creative supplemental benefits tailored to local needs.
• Serve as a regional benefits subject matter expert, supporting internal teams and client-facing inquiries.
• Audit data and ensure accuracy in eligibility, enrollment, and billing.
• Collaborate with Product, Legal, and Operations to maintain alignment with EOR standards and statutory requirements.
• Develop country-level benefit summaries, communications, and enrollment guides to enhance the employee experience.
• Work with the benefit operations teams to ensure that all EOR employees can be enrolled in global benefit programs in an efficient and effective manner.

International Benefits Specialist, APAC

Payroll

• manage and improve the payroll tax amendment process across all required areas
• tackle system and operational problems, set the process rules, and handle compliance risks to avoid penalties
• drive operational efficiency through process improvement, automation, and advocating for improvements to our product
• build and coach the team that handles the tax amendments to do great work
• ensure routine and complex tasks are executed to keep clients compliant
• work with other teams to solve customer issues and talk with federal, state, and local tax offices

Senior Manager, Payroll Tax Amendment

• Triage, troubleshoot tax filing issues and adjustments that lead to the creation and filing of payroll tax amendments.
• Adhere to and maintain Tax Amendment Standard Operating Procedures (SOPs), including Service Level Agreements (SLAs) for work completion.
• Create and file amended returns as needed, using payroll tax software for all Federal, State & Local jurisdictions. This includes W2Cs and amended 1099s (NEC and MISC).
• Create and back-file payroll tax returns upon receipt of pertinent client information.
• Research, resolve, and follow up with taxing jurisdictions and internal teams regarding amended tax returns.
• Triage incoming issues and inquiries to identify trends and determine the need for engineering intervention.
• Maintain knowledge of R&D, ERTC, and other payroll tax credits, including their application to amended returns.
• Contribute to time-saving changes in payroll tax processes and procedures, collaborating with key stakeholders across the team.
• Collaborate with team members to define and finalize internal policy for handling critical compliance issues, partnering with Engineering, Product, Legal, Compliance, and Accounting to set future-state standards.
• Actively participate in the training of new team members and provide progress reports to the direct manager.
• Reconcile tax discrepancies and prepare necessary adjustments to ensure compliance.
• Perform other related duties as assigned.

Payroll Tax Amendment Specialist

Sales

• Collaborate with sales leadership to create and train sales qualification process
• Hire and train high-performing salespeople according to company values and methodology
• Manage day-to-day performance of all sales team members and deliver reviews
• Lead and schedule weekly and/or monthly team meetings with sales team and leadership
• Track sales team metrics and report data to leadership on a regular basis
• Coach and develop direct reports
• Implement performance plans according to company procedure
• Embody company culture and maintain high sales employee engagement
• Meet pre-determined revenue goals through the activities of direct reports
• Ensure correct usage of CRM and other sales applications
• Work with sales leadership to generate ideas for sales contests and motivational initiatives
• Performs other related duties as assigned

Sales Manager

Business Development Rep

• Primarily you will be working to upsell our smaller customers
• Look for efficiencies in our upsell process and come up with creative ways to scale
• Manage an end-to-end upsell pipeline and all supporting activities; meet or exceed your quotas
• Run pilots and tests to upsell different product lines
• Partner with product teams to reduce friction in our upsell process
• Propose strategies to improve effectiveness in our upsell process to our smallest customers
• Provide expert-level support to customers around Justworks' continually expanding product and service offerings
• Display a high level of professionalism and compassion when working with each account
• Explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms
• Perform other duties as needed based on department and/or organizational needs

Account Development Executive

• Execute in-depth tax amendments and review adjustments to justify amendment filings and validate data sources
• Perform robust reconciliation for amended quarters
• Reconcile original tax filings, payments, and amendment reports within the tax management software against actual state submissions
• Accurately complete standardized templates within workbooks for capturing all necessary amendment-related information
• Collaborate closely with accounting, legal, and compliance teams
• Implement and maintain robust data validation checks
• Develop and refine reconciliation processes
• Regularly audit data sources and reconciliation workbooks
• Create and file amended returns as needed
• Execute the amendment filing lifecycle from end-to-end
• Develop and utilize a common error cheat sheet to efficiently triage and resolve reconciliation issues
• Manually retrieve and merge legacy multi-file exports
• Research, resolve, and follow up on amended tax return issues
• Apply embedded formulas to automatically calculate tax implications

Senior Payroll Tax Amendment Specialist

Customer Support

• Manage inbound inquiries from our small business customers’ employees via phone, email, or chat
• Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR
• Assist WSEs with eligibility and enrollment in benefits and perks including Medical, Dental, and Vision insurance, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement and COBRA
• Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents
• Maintain product expertise on our software and be the go-to resource for customers
• Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status and anticipated resolution timing
• Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner to create a white-glove customer experience
• Ensure proper triage, escalation, and effective resolution of higher-level issues and challenging customer interactions through escalation to Team Leads or subject matter experts
• Contribute recommendations for improving our product and processes while advocating for our customers and communicating bugs to engineering
• Perform other related duties as assigned

Overnight Customer Support Advocate

Account Executive

• Own the Pipeline: From prospecting to close, you'll manage all activities required to win.
• Hunt for New Business: Proactively prospect for new business through market research, sales tools, and cold outreach.
• Leverage Your Network: Build and nurture relationships with channel partners, especially brokers. We're looking for someone who can leverage a pre-existing rolodex of relationships to generate leads in addition to traditional cold methods.
• Be a PEO Expert: You will be an ambassador for Justworks and its solutions, gaining an intimate and comprehensive knowledge of our product suite to effectively communicate its value proposition to potential customers.
• Advocate for the Customer: Be the voice of our future customers, suggesting innovative ideas to improve the customer experience and advocating for product development internally.
• Expand Your Territory: Research and establish a dominant presence in your assigned territory, developing a strategic plan to connect with the entrepreneurial community.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Camaraderie, Openness, Grit, Integrity, Simplicity - core values.

Senior Account Executive – In-Territory

Consultant

• Serve as a regional subject matter expert for EMEA and guide for customers navigating complex international compliance requirements while using Justworks EOR product, helping mitigate risks associated with global employment and ensure alignment with local regulations.
• Support complex, high-impact customer needs, including EMEA country-specific compliance questions, terminations, benefits nuances, and intricate leave scenarios.
• Act as a trusted advisor, providing proactive, region-specific guidance to help customers mitigate risk and maximize value.
• Identify opportunities to optimize and expand Justworks’ international offerings within your EMEA region.
• Work cross-functionally with Legal, HR, Ops, Product and Expansion to stay informed on EMEA industry trends, regulatory changes, and best practices and proactively share this knowledge with customers to ensure they are getting the most out of their investment in our products, while remaining in compliance.
• Contribute to continuous improvement by documenting best practices, sharing knowledge, and influencing product and process enhancements.

International Consultant

Account Manager

• Manage and grow our community of accounting and finance partners, including acquiring new partners and implementing new programming and perks to engage partners.
• Build insights around partner personas and market research. Use these insights to inform recommendations regarding new partnership channels to pursue. Implement your recommendations and liaise externally with prospective partners.
• Manage our recommended provider and marketplace partnerships, including running monthly check-ins and managing reporting and payments.
• Work across Business Operations, Marketing, and Customer Success to implement new programming, content, nurture campaigns, support models, sales process dynamics that are attractive to partners and scalable and cost efficient for Justworks.
• Roll out updated partnership initiatives across the organization.
• Cultivate relationships across other teams at Justworks to implement partnership updates.
• Analyze reporting across multiple systems including Salesforce and our internal platform.
• Understand the value propositions of Justworks and adapt messaging to align with Justworks’ brand and tone.
• Share partner feedback internally.
• Other duties as needed based on department and/or organizational needs.

Accountant, Partnerships Manager

• Develop deep, strategic relationships with venture capital partners
• Build a nuanced understanding of each partner’s business model
• Own the full partner lifecycle
• Lead onboarding and early enablement
• Deliver high-impact touchpoints
• Manage critical moments and escalations
• Achieve and exceed individual quarterly revenue targets
• Benchmark partner program performance against competitors
• Act as a voice of the partner internally
• Contribute to channel program scalability
• Travel as needed to support partners

Channel Partnerships Manager – VCs

• Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas
• Establish a presence in your territory; research the ins and outs of your territory, develop a marketing and networking plan for how you will reach entrepreneur community in your market, and build relationships with the small business community
• Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting
• Gain a sound understanding of our value proposition and effectively communicate that to new potential customers
• Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience and advocate internally for product development
• Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products
• Travel in-territory in the Miami area
• Perform other duties as needed based on department and/or organizational needs

Account Executive – In-Territory

• Collaborate with sales leadership to create and train sales qualification process
• Hire and train high-performing salespeople according to company values and methodology
• Manage day-to-day performance of all sales team members and deliver reviews
• Lead and schedule weekly and/or monthly team meetings with sales team and leadership
• Track sales team metrics and report data to leadership on a regular basis
• Coach and develop direct reports
• Implement performance plans according to company procedure
• Embody company culture and maintain high sales employee engagement
• Meet pre-determined revenue goals through the activities of direct reports
• Ensure correct usage of CRM and other sales applications
• Work with sales leadership to generate ideas for sales contests and motivational initiatives
• Perform other related duties as assigned

Manager, Account Executives

Senior Account Executive - In-Territory

• Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas\n• Establish a presence in the Austin territory; research the ins and outs of your territory, develop a marketing and networking plan for how you will reach the entrepreneur community in your market, and build relationships with the small business community\n• Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting\n• Gain a sound understanding of our value proposition and effectively communicate that to new potential customers\n• Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience and advocate internally for product development\n• Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products\n• Travel in- territory in the Dallas and Greater Dallas area\n• Perform other duties as needed based on department and/or organizational needs

International Benefits Specialist, APAC

Senior Manager, Payroll Tax Amendment

Payroll Tax Amendment Specialist

Sales Manager

Account Development Executive

Senior Payroll Tax Amendment Specialist

Overnight Customer Support Advocate

Senior Account Executive – In-Territory

International Consultant

Accountant, Partnerships Manager

Channel Partnerships Manager – VCs

Account Executive – In-Territory

Manager, Account Executives

Manager, Account Executives

Senior Account Executive - In-Territory

Account Executive - In-Territory (Dallas, TX)