Justworks

Project Manager

• Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager.
• Maintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communications.
• Development and refinement of partner programs, focusing on scalability and partner engagement through tools such the PRM, Justworks Help Center, self-serve resources, and structured training programs.
• Act as an advocate for partner needs within the organization, using data and insights drawn from data & programs. You’ll collaborate with the Partner Program Manager to align cross-functional teams to report out, address and resolve issues.
• Support the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals.
• Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework.
• Serve as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom, supporting the resolution process in tandem with the Partner Managers.

Project Manager – Partner Experience

Business Development Rep

• Coach, hire, mentor, motivate and lead a team of Account Development Executives
• Help develop and train the future leaders and top performers of the company
• Manage day-to-day performance of all sales team members and deliver reviews
• Embody company culture and maintain high sales employee engagement
• Work cross-functionally with Lifecycle Marketing, Revenue Effectiveness, CSO, and other departments to shape customer outreach strategies
• Track team metrics and report data and forecasts to leadership on a regular basis
• Ensure correct usage of CRM and other sales applications
• Maintain and grow a standard of excellence
• Work with internal teams to improve processes, positioning, and strategies with an eye toward improving ability to upsell/cross sell
• Lead and schedule weekly team meetings with sales team and leadership
• Meet predetermined team goals through the activities of direct reports
• Collaborate across teams to support upselling and cross-selling customers

Manager, Account Development

Systems Engineer

• Serve as the Workday functional lead for Reporting, People Analytics
• Partner with HR, Finance, and senior leadership to understand reporting needs
• Build and maintain our suite of core recurring reports
• Design and manage Workday dashboards and scorecards
• Own our data transformation layer
• Establish and maintain a data quality monitoring process
• Manage a structured intake process for ad hoc reporting requests
• Partner with the Integrations Architect at the design stage of every new integration
• Manage bi-annual Workday releases
• Develop and maintain documentation for all reports, dashboards, and data definitions

Senior Business Systems Analyst, Workday, Reporting & Analytics

Payroll

• Manage and develop a regional payroll team
• Oversee end-to-end payroll processes in all active APAC countries
• Design and implement localized workflows
• Provide internal payroll expertise and strategic guidance
• Ensure accurate quarterly and year-end processing
• Stay current on evolving payroll-related laws and regulations
• Act as a key stakeholder and subject matter expert
• Support internal control and compliance efforts
• Perform other related duties as assigned

Manager, International Payroll Operations – APAC

Financial Planning and Analysis

• Support the handling of escalated or complex cases involving the administration of benefits, including but not limited to:
• Oversee and negotiate SOP creation and adherence in conjunction with our partner
• Flag SLA compliance issues and recurring themes with our partner
• Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
• Work closely with internal Benefit Specialist team to identify patterns of outreach to improve customer experience
• Share resources such as Confluence pages to the Customer Success team that can clarify SOPs
• Build out and maintain internal benefit resources (help articles, training decks, process documentation, etc.)
• Participate in internal and regulatory audits of partners, products, and systems
• Assist Team Lead with new-hire training for the Associates position
• Work closely with third party partner to resolve escalated issues and raise up recurrent problems or system changes
• Act as backup to Team Lead on Partner calls including relaying weekly operational issues, feedback, and questions
• Work with internal teams and third party partner to track and administer all recurring processes in adherence with deadlines
• Consistently evaluate current processes and create new policies and documentation surrounding plan maintenance and servicing guidelines
• Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues
• Lead feature requests and use-cases to improve backend functionality by working closely with Engineering stakeholders

Project Manager – Partner Experience

Manager, Account Development

Manager, Account Development

Senior Business Systems Analyst, Workday, Reporting & Analytics

Manager, International Payroll Operations – APAC

Senior Associate, Financial Benefits – Retirement