Juniper Square

IT Support

• Monitor and triage IT support queues and provide timely responses adhering to service-level agreements
• Troubleshoot Mac and Windows hardware, operating systems and software, and mobile devices; escalate as necessary
• Conduct remote support sessions to help resolve technical issues
• Document procedures, develop end-user instructions, and maintain an IT FAQ and knowledge base
• Setup and decommission computers and accounts for staff onboarding and offboarding
• Perform software installation, configuration, and troubleshooting on workstations and mobile devices
• Provide procurement and lifecycle management of physical assets and software licenses
• Work collaboratively on asset inventory ordering and maintain accurate counts of inventory levels
• Manage US asset inventory and replenish stock levels as needed
• Provide break/fix support and ship hardware replacements as needed
• Assist with Major Incidents including sending employee communications
• Participate in rotating on-call for after-hours/weekend support
• Participate in projects as needed and help with security/compliance initiatives
• Provide onsite technical support, network support (Wi-Fi, VPN), and training/guidance to employees

IT Helpdesk Specialist

Solutions Engineer

• Partner with Account Executives to target sales opportunities in fund administration for both new and existing clients.
• Manage and address all technical inquiries from potential clients.
• Determine client requirements and ensure alignment with Juniper Square’s capabilities, particularly for complex or specialized fund structures.
• Establish trust with prospective clients by demonstrating and in-depth understanding of their business needs.
• Assess the needs of potential clients and collaborate with the Industry Principal and Head of Fund Administration to tailor and price services.
• Engage with potential clients to understand their concerns and demonstrate how Juniper Square’s solutions can meet their needs.
• Develop relationships with Fund Administration team leaders to facilitate cross-functional collaboration.
• Identify product and service evolution opportunities based on feedback from potential clients.
• Forge partnerships with third-party providers to complement and enhance Juniper Square’s solutions, ensuring a seamless and comprehensive service experience for clients.

Fund Solutions Consultant

Chief of Staff

• Serve as a trusted advisor to the CEO and executive leadership, providing strategic insights, recommendations, and solutions to support effective decision-making
• Design and execute the company’s OKR process, including prioritizing initiatives, managing and influencing executive stakeholders, company communication, ensuring alignment across the company, and driving accountability to outcomes
• Manage the company’s operating rhythm, leading the structured cadence of key processes, meetings, activities and offsites that help the organization run smoothly and achieve its goals
• Lead high-impact, cross-functional projects as needed
• Manage the Senior Leadership Team, including orchestrating what business gets done when and where, managing the agenda, organizing offsites in partnership with CEO’s EA, and building deep relationships with the executive members
• Partner with CEO to own CEO’s internal communications initiatives such as All Hands meetings and leadership updates, ensuring employees remain connected to and inspired by the company's mission and aligned to current goals

Chief of Staff to the CEO

Program Manager

• Lead planning, execution, and governance of company-wide strategic initiatives
• Develop clear project plans with milestones, deliverables, metrics, and accountability mechanisms; manage these rigorously to ensure progress
• Collaborate with cross-functional leaders (e.g., Sales, Finance, Product, Engineering) to ensure alignment, remove blockers, and drive accountability
• Collaborate with stakeholders to ensure adequate resourcing for initiatives
• Communicate status, risks, and decisions to executive stakeholders; ensure timely and informed decision-making
• Implement structured frameworks for problem solving and issue resolution
• Proactively identify interdependencies and mitigate execution risk across initiatives
• Contribute to the development of PMO tools, templates, and best practices to ensure consistency across the PMO function

Program Manager, Technology GTM

Marketing

• Hosted and Channel Event Management: Lead the planning and execution of small to medium-sized hosted events, such as executive dinners, experiential events, roundtables, and lunch-and-learns.
• Coordinate all event logistics, including venue selection, catering, speaker coordination, A/V requirements, and attendee registration.
• Assist in developing and managing pre- and post-event communication plans to maximize attendance and ensure timely lead follow-up.
• Provide channel partners with necessary marketing materials to ensure successful co-branded events.
• Track event performance against goals (attendance, lead generation, pipeline contribution) and share insights.
• Collaborate with sales and channel partners to ensure events are aligned with goals and executed successfully.
• Marketing & Lead Management: Serve as a brand ambassador at hosted and partner events, clearly communicating the company’s value proposition while building connections with attendees and partners.
• Capture high-quality leads and customer insights, ensuring timely entry into CRM systems (e.g., Marketo, Salesforce).
• Partner with the sales teams to ensure effective lead handoff and follow-up.
• Administrative & Budgetary: Support marketing budget management by tracking expenses for hosted and partner events.
• Maintain and update the event calendar with all hosted and partner marketing activities.
• Prepare event reports summarizing activities, outcomes, key learnings, and ROI.
• Keep an organized inventory of event materials and promotional items.

Field Marketing Associate

Manager

• Strategy & Development: Support the Business Unit General Managers with the pricing and packaging strategy.
• Strategy & Development: Own pricing-related competitive and market research to benchmark pricing and inform positioning.
• Strategy & Development: Develop segmentation-based strategies to ensure market fit across different size companies and asset classes.
• Strategy & Development: Design and optimize monetization models including recurring subscriptions, usage-based pricing, and transaction-based add-ons.
• Analytics & Optimization: Define and track key pricing KPIs
• Analytics & Optimization: Partner with FP&A to run experiments and analyze pricing elasticity and performance.
• Analytics & Optimization: Conduct win/loss analysis and integrate feedback into pricing updates.
• Analytics & Optimization: Work with Finance to model revenue and margin impacts of pricing changes
• Cross-Functional Execution: Collaborate with Product & Business Unit GMs to align packaging with product capabilities and roadmap.
• Cross-Functional Execution: Support customer focused teams with pricing tools, enablement, and objection handling.
• Cross-Functional Execution: Lead structured rollouts and communications for any pricing or packaging changes.
• Governance & Operations: Maintain documentation and the change history of pricing decisions.
• Governance & Operations: Partner with BizOps and RevOps to manage pricing systems and internal tools (CPQ, billing systems, etc.).

IT Helpdesk Specialist

Fund Solutions Consultant

Chief of Staff to the CEO

Program Manager, Technology GTM

Field Marketing Associate

Senior Pricing and Packaging Manager