Jumpfactor Marketing

Customer Success Manager

• Build trusted client relationships and maintain high NPS scores.
• Manage accounts to minimize churn and drive satisfaction.
• Encourage client referrals and reviews while ensuring follow-through.
• Identify opportunities for account growth through upsells and cross-sells.
• Ensure timely activation of new clients and completion of onboarding milestones.
• Support client adoption of Jumpfactor products, courses, and communities.
• Handle escalations with professionalism and solution focus.
• Ensure campaigns deliver strong ROI and meet key metrics (CPL, MCAC).
• Analyze performance data to identify trends, gaps, and improvement areas.
• Collaborate with internal teams to resolve issues and optimize outcomes.
• Lead client calls and communicate clear, transparent performance updates.
• Monitor unsigned MRR contracts and ensure timely renewals.
• Manage client tickets and communications, ensuring timely responses.
• Conduct periodic quality checks on client calls and meetings.
• Track client progress against KPIs and quarterly goals.
• Document insights, recommendations, and action items for leadership visibility.
• Contribute to continuous improvement of processes and team efficiency.

Senior Client Success Manager