Jumio Corporation

Product Specialist

• Manage the execution of go-to-market projects, campaigns, and product launches
• Coordinate with Product, Sales, Design, and other teams to ensure timely and effective deliverables
• Partner with Demand Generation and Corporate Marketing on campaign execution and content support
• Support Voice of Customer programs, including administration of customer feedback platforms (e.g., G2) and helping translate insights into messaging
• Create and edit Google slides and supporting materials for executive and customer-facing use
• Support competitive analysis and content rollout
• Organize and run meetings with internal stakeholders and track action items
• Conduct research (e.g., Gartner, market/competitive analysis) to inform positioning
• Contribute to messaging, positioning, and enablement initiatives
• Help build scalable processes for launch planning and cross-functional collaboration

Product and Project Marketing Specialist – Temp to Hire

Computer Vision Engineer

• Lead the design and development of computer vision systems for biometrics (face attributes, detection, quality, and recognition)
• Rigorous fairness analysis and benchmarking of biometric models across various datasets and operating conditions.
• Architect, train, and optimize models using PyTorch, Tensorflow, and/or JAX
• Own and evolve end-to-end ML pipelines, from data ingestion to deployment. Design automated pipelines (Airflow) for data ingestion and cleaning. You will be responsible for curating balanced training sets and generating synthetic data to address both quality and diversity gaps.
• Production Engineering: Own the path to production. Optimize models for low-latency inference (quantization, distillation, TensorRT/ONNX) and manage deployment on AWS.
• Mentor ML engineers, conduct code/design reviews, and drive technical best practices across the Computer Vision team.

Machine Learning Engineer – IV, Computer Vision

Machine Learning Engineer

Onboarding Specialist

• Act as the primary owner of the onboarding and implementation process
• Lead customers from post-sale handoff through successful go-live
• Create and maintain implementation plans, milestones, risks, and dependencies
• Align on success criteria — define what a successful go-live looks like from the customer's perspective
• Build and share the implementation project plan with clear milestones and named owners on both sides
• Establish a regular cadence — weekly syncs, status updates, and a defined escalation path
• Drive accountability across both customer and internal teams
• Ensure customers understand the implementation process, timelines, and success criteria
• Guide customers through onboarding activities required to achieve production readiness
• Track onboarding progress and proactively intervene when projects fall behind
• Validate completion of implementation milestones and success criteria

Onboarding Manager

Financial Planning and Analysis

• Lead monthly, quarterly, and annual forecasting and budgeting processes
• Prepare and analyze management reports, variance analyses, and executive dashboards
• Develop financial models to support strategic initiatives and long-range planning
• Partner with Accounting during month-end close to ensure accuracy and completeness of financial results
• Improve financial processes, reporting tools, and forecasting methodologies
• Ensure data integrity and compliance with internal controls and financial policies
• Present financial results, insights, and recommendations to functional stakeholders and leadership

Finance Manager

Full-stack Engineer

• Design and drive the long-term architecture of backend services for biometrics and ML model serving.
• Collaborate with core platform and backend teams on organization-wide architectural initiatives.
• Partner with business and engineering teams to design and deliver cross-cutting platform capabilities.
• Lead architectural reviews, mentor engineers, and promote engineering best practices.
• Build and maintain backend services for deploying and serving ML models
• Monitor service reliability, performance, and scalability in production
• Deploy and operate services on AWS using ECS + Fargate, SageMaker, or EC2 + Kubernetes
• Support real-time and batch inference workflows
• Contribute to CI/CD pipelines and deployment automation

Software Development Engineer IV – Biometrics

• Upgrade ML assets (models, data) management systems for better developer experience and robust governance capabilities
• Build and optimize model serving infrastructure with a focus on inference latency and cost optimization
• Architect efficient inference pipelines that balance latency, throughput, and cost across various acceleration options
• Implement cost-efficient, enterprise-scale solutions
• Collaborate in a cross-functional, distributed team for continuous system improvement
• Work with MLEs, QA Engineers, and DevOps Engineers
• Evaluate and implement new technologies and tools
• Contribute to architectural decisions for distributed ML systems

Senior Software Development Engineer – MLOps

QA Engineer

• Define and own the end-to-end automated test strategy across web portals and backend microservices, balancing UI, API, contract, integration, and end-to-end coverage (test pyramid).
• Design test strategies for distributed, event-driven systems — including asynchronous flows through SNS/SQS, eventual consistency, idempotency, message ordering, retries, and dead-letter handling.
• Develop and maintain robust test automation frameworks for web (Playwright, Selenium, or equivalent) and API testing, using Java and/or JavaScript/TypeScript.
• Automate API and service-level testing (REST/JSON, and async messaging) to validate functionality, performance, and resilience.
• Build maintainable, scalable framework abstractions (page objects, fixtures, data builders, reusable test harnesses) that other engineers adopt.
• Design tests that run against services deployed on ECS, EKS, and Lambda, including environment provisioning and teardown.
• Use tools like TestContainers / LocalStack to test AWS integrations (SQS/SNS, Lambda, etc.) reliably and locally.
• Drive performance, load, and resilience testing (e.g., JMeter, k6, Gatling, Locust) for highly scalable services, and partner with engineering on results and bottlenecks.
• Integrate automated test suites into CI/CD pipelines (e.g., GitHub Actions / Jenkins / GitLab CI) to enable fast feedback and continuous delivery.
• Improve test reliability — reduce flakiness, optimize execution time, enable parallelization, and improve observability of test results.
• Define and track quality metrics (coverage, escape rate, MTTR, flake rate) and use them to drive decisions.
• Leverage LLM-based tools (e.g., GitHub Copilot, Claude Code, Cursor) to accelerate test authoring, framework development, test-data generation, and debugging — driving measurable productivity and coverage gains.
• Champion responsible, effective AI adoption within the QA team — establishing prompts, patterns, and guardrails, and mentoring engineers on using these tools to work faster without compromising rigor or correctness.
• Partner with developers to ensure comprehensive coverage and efficient issue resolution; review application and test code.
• Mentor and uplevel SDE-II/III QA engineers on automation best practices, framework design, and testing strategy.
• Influence design and architecture discussions to make systems more testable and to shift quality left.
• Continuously evaluate and introduce new tools, methodologies, and best practices.

SDE IV – QA

• You’ll be responsible for the further development and architecture of our core products (mainly our native iOS SDK and sometimes on our end user-facing customer applications, cross-platform deliveries, …)
• Take ownership in delivering new functionality and fixes from idea creation, through the design phase until the public release.
• You write clean, readable and well documented code and you understand that your changes impact hundreds of well known applications in the app store and influence the experience of an impressive number of daily unique end-users using our SDK.
• Participate in resolving issues together with our customers.
• Collaborate with the whole R&D team / entire company to build features that matter
• Manage your own work by organizing your time, prioritizing tasks and taking ownership of topics.

Principal iOS Engineer

Pre-sales Engineer

• Solution Engineers help customers understand how to get the best out of Jumio’s products.
• Provide technical and functional expertise across our suite of online ID and Identity verification, KYC, AML, user authentication and Risk Management solutions.
• Increase pipeline conversion rates, help grow revenue and ensure high levels of customer satisfaction.
• Play a major role in improving and expanding existing processes such as, pre-sales technical presentations, product testing, integration and customer onboarding.
• Manage the onboarding of customers to Jumio from kick-off meeting with business and project teams to Go Live.
• Provide technical and functional subject matter expertise to our external customers as well as Jumio Account Executive and Account Management team.
• Create and deliver customised demos on different platforms (web, iOS, Android) to showcase Jumio products.

Pre Sales Solutions Engineer

Customer Success Manager

• Own the health of a portfolio of enterprise and mid-market accounts across North America, including clear visibility into green, yellow, and red accounts
• Monitor customer health signals such as product utilization, support trends, NPS, executive engagement, and contract consumption pace
• Identify early warning signs of dissatisfaction, underutilization, or disengagement and proactively develop action plans to mitigate churn risk
• Build and maintain success plans aligned to each customer’s business goals, ensuring they remain current as customer needs evolve
• Track and communicate business outcomes, including pass rates, conversion improvement, fraud reduction, compliance impact, and overall ROI
• Prepare and lead regular business reviews that drive decisions, reinforce Jumio’s value, and support renewal and expansion readiness
• Partner with Account Managers on renewal and expansion opportunities by providing customer insight, value narratives, and data-backed business cases
• Partner with Onboarding and Implementation Managers during post-go-live transition to ensure customers reach full adoption
• Ensure customers are using the products and features they purchased, and proactively introduce underutilized capabilities where relevant
• Train new users as customer teams grow or change, and keep customers informed on relevant product updates and new functionality
• Build multi-threaded relationships across customer organizations, including executive stakeholders, business leaders, day-to-day users, and technical teams
• Identify and nurture customer champions who can advocate for Jumio internally and participate in references, case studies, advisory boards, or user groups
• Own customer escalations when product gaps, unresolved support issues, or recurring concerns impact customer outcomes
• Partner with Product and Support to close the loop on customer feedback and ensure customers understand what actions Jumio is taking
• Maintain accurate customer health, risk, adoption, and engagement information within Jumio’s Customer Success tools and internal systems

Senior Customer Success Manager

Director

• Lead and develop the Professional Services team, including Onboarding Managers and Implementation Managers
• Own the end-to-end customer onboarding journey from contract signature to go-live to Time to Value
• Define and enforce onboarding milestones, go-live criteria, and adoption expectations
• Build and maintain the customer onboarding and implementation project plan framework
• Drive integration quality, including API/SDK integration support, sandbox testing, workflow configuration, and pre-launch checklisting
• Lead the transition from onboarding to the ongoing CSM relationship, ensuring no context is lost and no customer feels the seam
• Own the business outcomes scorecard, aligning customer success criteria from day one and tracking attainment through the lifecycle
• Manage and grow Jumio’s billable services portfolio, including health checks, technical advisory engagements, TAM retainers, and professional services packages
• Define service tiers, scope, pricing, and delivery standards for all post-sale professional services offerings
• Partner with the CSM and Account Management teams to position and sell services as part of renewal and expansion conversations
• Build the capacity model to ensure the team can scale services delivery without compromising quality
• Lead the Customer Success Operations function and the person and systems infrastructure that enables post-sale teams to operate efficiently and with insight
• Own the implementation and ongoing optimization of Jumio’s Customer Success platform, including health scoring, lifecycle automation, reporting, and integrations
• Own the implementation of Customer Success Agents to drive efficiency and outcomes across the customer base
• Build and maintain the customer health score model, including defining inputs, weighting signals, and ensuring the output is actionable for CSMs and Account Managers
• Design and deliver the Customer Success reporting pack, including weekly operational health, at-risk dashboards, and executive/board-level retention metrics
• Lead program and project management for cross-functional Customer Success initiatives, including customer journey mapping, playbook design, and technology rollouts
• Own tooling strategy across the post-sale stack, including the Customer Success platform, Gong, SFDC integration, and adjacent tools
• Drive Gong adoption and compliance, ensuring every customer interaction is captured, accessible, and informing decision-making
• Build and maintain playbooks for QBRs, escalations and at-risk accounts, onboarding, expansion, and renewal handoff

Director, Professional Services

Account Manager

• Leading the overall long-term strategy and relationships across the assigned enterprise account portfolio.
• Achieving significant financial targets and growth across a range of large accounts in various industries.
• Work with management to define account strategies and identify opportunities for business expansion.
• Interact with clients to ensure high levels of customer satisfaction through a consultative approach.
• Develop and execute comprehensive account plans, consistently meeting and exceeding targets.
• Articulate compelling value propositions about Jumio’s services to drive client engagement and satisfaction.
• Work cross-functionally with Solution Engineering, Marketing, and Finance teams to maximize account growth and service excellence.
• Draft and present detailed business reports, providing insights and updates on account performance.
• Provide valuable feedback to Product and Marketing teams to continuously enhance our products and the value delivered to clients.

Enterprise Account Manager

DevOps Engineer

• Deploy, manage, and administer web services in public cloud environments.
• Design and develop solutions for secure, highly available, performant, and scalable services in elastic environments.
• Own all operational aspects of web services: automation, monitoring, alerting, reliability, and performance.
• Innovate solutions to operational challenges with a direct business impact.
• Drive resolution and communication during production-impacting incidents.
• Lead technical projects and ensure project-level deliveries.
• Collaborate effectively with engineering and business teams across continents.

DevOps Engineer IV – Obs

• Lead monthly, quarterly, and annual forecasting and budgeting processes.
• Prepare and analyze management reports, variance analyses, and executive dashboards.
• Develop financial models to support strategic initiatives and long-range planning.
• Partner with Accounting during month-end close to ensure accuracy and completeness of financial results.
• Improve financial processes, reporting tools, and forecasting methodologies.
• Ensure data integrity and compliance with internal controls and financial policies.
• Present financial results, insights, and recommendations to functional stakeholders and leadership.