Jumio Corporation

Account Manager

• Manage regional account management team, including overseeing the hiring, onboarding, and continued training & development of said Account Management team
• Works with the Global VP to uncover and create strategic business development opportunities; defining project approaches, crafting pitch presentations and planning out project staffing and resource allocations.
• Participate and lead the hiring for regions managed as well as assisting in the hiring of, and tasks surrounding vetting candidates for open Account Management positions.
• Proactively provide mentorship to senior and junior team members with best practices to strengthen overall team performance and delivery.
• Strategize long-term account planning, growth and success for strategic accounts in regions.
• Execute, monitor and refine reporting to represent account progress, opportunities, and adoption.
• Mitigate account attrition by proactively identifying at-risk accounts and developing a closed loop strategy via Salesforce.com and finding a model that replaces what was provided via Gainsight and will now be supported out of SFDC.
• Identify new business initiatives with the account team to generate sales opportunities.
• Creates and presents integrated marketing plans that leverage creative as a critical performance driver
• Drives improvement of current processes or introduces new approaches that will contribute to company and client success
• Collaborate effectively with Product and Engineering teams to ensure accurate information about product roadmaps and offerings is proactively shared with these accounts, and to ensure effective tracking of client-driven feature enhancement requests and bugs.

Senior Director, Account Management

Engineering Manager

• Lead one or more engineering teams, owning delivery outcomes, timelines, and quality.
• Lead technical spikes or research efforts to de-risk major architectural decisions.
• Partner with Product Managers to translate business requirements into clear technical execution plans.
• Drive sprint planning, estimation, execution, retrospectives, and post-mortems.
• Ensure predictable delivery while managing technical risk and dependencies.
• Hire, onboard, mentor, and develop engineers across seniority levels.
• Conduct regular 1:1s, performance reviews, and career development discussions.
• Foster a culture of accountability, psychological safety, and continuous learning.
• Support engineers in growing both technically and professionally.
• Partner across teams to ensure high availability and performance.
• Promote strong CI/CD practices, automation, and engineering hygiene.
• Oversee production readiness, incident response, and root-cause analysis.
• Ensure teams proactively address technical debt and reliability risks.
• Encourage adoption of modern engineering practices, frameworks, and tooling.
• Support teams in leveraging LLMs and AI-assisted development tools to improve productivity and testing efficiency.
• Continuously evaluate ways to improve developer experience and team effectiveness.
• Work closely with Product, Design, Security, Compliance, and other engineering teams.
• Ensure alignment across teams on priorities, dependencies, and architectural direction.
• Contribute to engineering documentation, standards, and knowledge sharing.

DevOps Engineer

• Deploy, manage, and administer web services in public cloud environments.
• Design and develop solutions for secure, highly available, performant, and scalable services in elastic environments.
• Own all operational aspects of web services: automation, monitoring, alerting, reliability, and performance.
• Innovate solutions to operational challenges with a direct business impact.
• Drive resolution and communication during production-impacting incidents.
• Lead technical projects and ensure project-level deliveries.
• Collaborate effectively with engineering and business teams across continents.

DevOps Engineer IV, Observability

Manager

• Lead and manage a team of analysts responsible for reviewing and managing transaction data, ensuring quality and compliance.
• Handle customer escalations and complex queries with professionalism and timely resolution.
• Communicating with global customers on calls
• Collaborate closely with cross-functional teams including Technical Support, Product, and Customer Success to improve process efficiency and customer experience.
• Analyze transaction trends, performance metrics, and operational challenges to identify areas of improvement.
• Prepare and present performance reports, PPT Slides, and insights using Power BI and Excel.
• Support strategic initiatives and contribute to developing and implementing SOPs and best practices.
• Conduct regular audits of responses and reports to identify trends, gaps, or quality issues. Conduct regular training and coaching sessions for the team to maintain high-quality output.
• Ensure SLA adherence and drive continuous improvement in TAT and customer satisfaction scores.
• Responsible for generating reports and insights using Salesforce and other internal tools to support operational efficiency and informed decision-making.
• Assist the Manager in workforce planning, performance reviews, and goal setting.

Assistant Manager – Customer Escalations

• Leading the overall long-term strategy and relationships across the assigned enterprise account portfolio.
• Achieving significant financial targets and growth across a range of large accounts
• Work with management to define account strategies and identify business expansion opportunities.
• Interact with clients to ensure high levels of customer satisfaction.
• Develop and execute comprehensive account plans.
• Articulate compelling value propositions about Jumio’s services.

Senior Director, Account Management

Engineering Manager

DevOps Engineer IV, Observability

Assistant Manager – Customer Escalations

Enterprise Account Manager