Jumio Corporation

Solutions Engineer

• Lead the pre-sales activities, including asking investigative questions to understand the intended use case and propose recommendation(s) on how best to implement our solution to meet their requirements
• Creating and leading customer-facing technical presentations
• Deliver live demo, showcasing our technical capabilities and the best of the Jumio Platform
• Actively aiding the Bid Management team in the completion of solution proposals, RFPs, and RFIs
• Managing the onboarding of enterprise customers from kick-off meetings with business and project teams to Go Live
• Provide technical and functional subject matter expertise for Jumio suite of products and APIs
• Working closely with Product Management, Marketing, and other business units to maintain and improve the technical and functional knowledge of existing and new product features
• When required, deliver a bespoke demo for selected customers

Account Executive

• Delivering against agreed new business sales targets, revenue, and new logo customer acquisition
• Selling biometric identity verification solutions into companies across industries such as Sharing Economy, Gaming, Fintech, Banking, and more
• Identification and development of opportunities with successful pipeline and process management through to deal completion
• Market mapping and researching prospects, their business needs and drivers—building relationships across target customers
• Networking and event attendance and management
• Compelling articulation of Jumio’s biometric offerings (e.g., liveness detection, face match, document verification) and competitive products, pricing, and proposal models
• Closing deals resulting in the taking of market share from competitors
• Developing contacts through calls, emails, meetings, and conferences
• Asking great questions to obtain detailed information to deliver effective biometric solution presentations and demonstrations to prospects
• Maintaining accurate records of all sales activities for purposes of maintaining and further developing Jumio’s sales pipeline
• Developing lasting, positive, and productive relationships with Jumio’s clients—securing referrals and testimonials that lead to new business opportunities
• Working collaboratively with colleagues in pre-sales, marketing, and account management to provide outstanding customer experience

Account Executive – Biometrics

Technical Customer Success

• Diriger le processus d'intégration des clients, de l'appel d'introduction initial à l'intégration réussie de nos solutions dans leurs systèmes.
• Fournir un support premium aux clients sélectionnés, offrant une assistance rapide via Slack, résolution rapide des incidents et corrections de bogues pour garantir une expérience utilisateur fluide.
• Collaborer avec les équipes internes, y compris le support, l'ingénierie, la production et la QA, pour gérer les projets internes et garantir la livraison réussie des solutions client.
• Tirer parti de connaissances techniques et expertise en développement web ou mobile pour aider les clients avec les exigences d'intégration et résoudre efficacement les problèmes techniques.
• Exposer d'excellentes compétences en communication et présentation pour transmettre efficacement des concepts et des solutions techniques à la fois à des audiences techniques et commerciales.
• Utiliser de solides compétences en résolution de problèmes pour répondre aux préoccupations des clients, dépanner les problèmes et identifier des solutions qui répondent à leurs besoins.
• Utiliser des compétences solides en gestion de projet pour superviser les projets d'intégration, suivre les progrès et garantir une livraison en temps voulu dans le respect des délais et du budget.

Customer Success Engineer

• Lead customer onboarding from initial introduction to successful integration of Jumio solutions
• Provide premium support to selected clients via Slack, resolve incidents, and implement rapid bug fixes
• Collaborate with support, engineering, production, and QA teams to manage internal projects and deliver customer solutions
• Assist clients with integration requirements using web or mobile development expertise and resolve technical issues
• Communicate and present technical concepts to technical and business audiences
• Oversee integration projects, track progress, and ensure timely delivery within scope and budget

DevOps Engineer

• Design and develop solutions for deploying highly secure, highly available, performant, and scalable services in elastically provisioned environments
• Design and maintain persistent storage solutions in our infrastructure
• Own all operational aspects of running persistent storage including automation, monitoring, and alerting, reliability, and performance
• Have a direct impact on running a business by thinking about innovative solutions to operational problems
• Drive solutions and communication for production-impacting incidents
• Run technical projects and be responsible for project-level deliveries
• Partner well with engineering and business teams across continents
• Mentor junior engineers in the team and drive projects that need collaboration
• Work as an individual contributor in the BASE team to increase productivity of engineers and build a scalable and secure platform

DevOps Engineer IV

• Lead new customer acquisition to grow Jumio’s pipeline, revenue, and market share in biometric identity verification
• Identify and progress opportunities, manage the sales cycle, and negotiate contracts to commence long-term enterprise partnerships
• Sell biometric identity verification solutions (liveness detection, face match, document verification) across industries such as Sharing Economy, Gaming, Fintech, Banking
• Identify and develop opportunities with successful pipeline and process management through to deal completion
• Market mapping and researching prospects, their business needs and drivers; build relationships across target customers
• Network and attend/manage events and conferences
• Articulate Jumio’s biometric offerings, competitive products, pricing, and proposal models
• Close deals and take market share from competitors
• Develop contacts through calls, emails, meetings, and conferences
• Conduct effective discovery to deliver biometric solution presentations and demonstrations
• Maintain accurate records of all sales activities to maintain and develop the sales pipeline
• Develop lasting, positive relationships with clients to secure referrals and testimonials
• Work collaboratively with pre-sales, marketing, and account management to provide outstanding customer experience

Solutions Engineer

Account Executive – Biometrics

Customer Success Engineer

Customer Success Engineer

DevOps Engineer IV

Senior Account Executive, Biometrics