Jukebox Health

Product Manager

• Work closely with VP of Engineering to define and drive product strategy, roadmap, and go-to-market plans aligned with company objectives and market opportunities
• Serve as the primary product partner to Engineering, defining clear product requirements and goals and helping to prioritize and plan development sprints.
• Own end-to-end product success, including defining KPIs, monitoring performance and adoption, and iterating based on data and feedback
• Champion the voice of our partners through regular engagement with health plan partners, clinical users, and operations teams
• Embed with Engineering throughout the development lifecycle, providing clear requirements, rapid feedback, and decisive direction to keep teams moving
• Participate actively in sprint ceremonies (planning, standups, reviews, retrospectives) to unblock progress and maintain momentum; run daily standups to foster team accountability and uncover roadblocks.
• Manage and prioritize the product backlog, balancing strategic initiatives with tactical improvements
• Define and document business requirements, user experiences, and system specifications within a structured product development process
• Lead user research initiatives and acceptance testing programs to validate product decisions

Director, Product Management

Customer Success Manager

• Own the full pipeline and revenue performance of assigned HCBS programs, tracking all metrics from referral to case completion
• Monitor program health metrics and proactively identify when KPIs are not meeting expectations; diagnose root causes (internal vs. programmatic) and develop improvement plans
• Ensure program performance is well-publicized and communicated regularly to internal stakeholders and leadership
• Build and maintain comprehensive reporting dashboards to provide visibility into program status, bottlenecks, and revenue impact
• Identify and manage program bottlenecks by developing and implementing scalable escalation protocols
• Design systematic approaches to case management challenges moving beyond rote, case-by-case outreach to create repeatable, measurable processes
• Partner with Operations to develop improvement initiatives, track progress, and see them through to completion
• Gather and analyze data on bottleneck patterns to inform strategic decisions and process enhancements
• Hold revenue responsibility for assigned HCBS programs, prioritizing efforts based on revenue impact and strategic importance
• Identify and execute on market expansion opportunities in collaboration with the GTM team
• Develop evidence-based approaches to case prioritization translating detailed case data into actionable, prioritized systems
• Execute on GTM strategy to drive program growth and member engagement

Program Success Manager

Data Scientist

• Work with clinical team to analyze populations for targeting and outcomes analysis, including risk stratification and efficacy modeling
• Partner with leaders to produce KPIs that improve organizational focus, including SLAs and performance metrics
• Own the core data architecture at Jukebox (LookML) to support self-service analytics for the team
• Build data export processes in alignment with partner specifications
• Develop and maintain ETL jobs and data pipelines using Snowflake
• Create analysis products that enable stakeholders to make data-driven decisions
• Collaborate cross-functionally to identify opportunities for data-driven improvements

General Counsel

• Provide strategic legal counsel and risk management guidance to executive leadership on commercial, regulatory, and operational matters
• Lead contracting processes with health plans, state Medicaid programs, and network providers, ensuring compliance with value-based arrangements and Medicaid regulations
• Oversee compliance programs across multiple state jurisdictions, proactively identifying and addressing regulatory obligations in new markets
• Manage credentialing compliance for clinical staff and ensure adherence to state-specific provider requirements
• Direct and coordinate our work with third party specialty legal counsel
• Develop and implement risk management frameworks to protect the company as we expand into new states and partnership models
• Partner with business leaders to structure agreements that balance commercial objectives with regulatory constraints, including anti-kickback statute considerations
• Build scalable legal processes and infrastructure to support rapid organizational growth