Jukebox Health

Product Manager

• Work closely with VP of Engineering to define and drive product strategy, roadmap, and go-to-market plans aligned with company objectives and market opportunities
• Serve as the primary product partner to Engineering, defining clear product requirements and goals and helping to prioritize and plan development sprints.
• Own end-to-end product success, including defining KPIs, monitoring performance and adoption, and iterating based on data and feedback
• Champion the voice of our partners through regular engagement with health plan partners, clinical users, and operations teams
• Embed with Engineering throughout the development lifecycle, providing clear requirements, rapid feedback, and decisive direction to keep teams moving
• Participate actively in sprint ceremonies (planning, standups, reviews, retrospectives) to unblock progress and maintain momentum; run daily standups to foster team accountability and uncover roadblocks.
• Manage and prioritize the product backlog, balancing strategic initiatives with tactical improvements
• Define and document business requirements, user experiences, and system specifications within a structured product development process
• Lead user research initiatives and acceptance testing programs to validate product decisions

Director, Product Management

Customer Success Manager

• Own the full pipeline and revenue performance of assigned HCBS programs, tracking all metrics from referral to case completion
• Monitor program health metrics and proactively identify when KPIs are not meeting expectations; diagnose root causes (internal vs. programmatic) and develop improvement plans
• Ensure program performance is well-publicized and communicated regularly to internal stakeholders and leadership
• Build and maintain comprehensive reporting dashboards to provide visibility into program status, bottlenecks, and revenue impact
• Identify and manage program bottlenecks by developing and implementing scalable escalation protocols
• Design systematic approaches to case management challenges moving beyond rote, case-by-case outreach to create repeatable, measurable processes
• Partner with Operations to develop improvement initiatives, track progress, and see them through to completion
• Gather and analyze data on bottleneck patterns to inform strategic decisions and process enhancements
• Hold revenue responsibility for assigned HCBS programs, prioritizing efforts based on revenue impact and strategic importance
• Identify and execute on market expansion opportunities in collaboration with the GTM team
• Develop evidence-based approaches to case prioritization translating detailed case data into actionable, prioritized systems
• Execute on GTM strategy to drive program growth and member engagement

Director, Product Management

Program Success Manager