Judge & Priestley

Collections Account Manager

Judge & Priestley

full-time

Posted on:

Location Type: Hybrid

Location: Bromley • United Kingdom

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Salary

💰 £28,000 - £30,000 per year

About the role

  • Manage own caseload of pre-litigation matters on behalf of corporate clients
  • Action new instructions received from clients
  • Take agreed actions to recover debt
  • Work with complex disputes adhering to regulations
  • Highlight and deal with vulnerable customers effectively
  • Manage transactions according to client service level agreements
  • Build and maintain effective professional relationships
  • Communicate effectively with all parties
  • Handle customer complaints promptly
  • Monitor and review payments from debtors
  • Adhere to company standards, policies and procedures
  • Contribute positively to departmental activities
  • Undertake relevant training as required

Requirements

  • Educated to GCSE standard grade A-C in Mathematics and English (or equivalent)
  • Previous experience of using case management systems
  • Previous experience of working within a telephone environment
Benefits
  • Hybrid Working
  • Profit Share Scheme
  • Medicash
  • Employee Assistance Programme and high street discounts
  • Birthday off
  • Pension
  • Death in Service Insurance
  • Annual leave
  • Legal Fees
  • Recruitment Incentive
  • Season Ticket Loan
  • Cycle to Work Scheme
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case management systemsdebt recoverydispute resolution
Soft Skills
communicationrelationship buildingcustomer serviceproblem solvingvulnerability awareness
Certifications
GCSE MathematicsGCSE English