Judge & Priestley

Account Manager

• Manage own caseload of pre-litigation matters on behalf of corporate clients
• Action new instructions received from clients
• Take agreed actions to recover debt
• Work with complex disputes adhering to regulations
• Highlight and deal with vulnerable customers effectively
• Manage transactions according to client service level agreements
• Build and maintain effective professional relationships
• Communicate effectively with all parties
• Handle customer complaints promptly
• Monitor and review payments from debtors
• Adhere to company standards, policies and procedures
• Contribute positively to departmental activities
• Undertake relevant training as required

Collections Account Manager