Judge.me

Technical Customer Support

Judge.me

contract

Posted on:

Location Type: Remote

Location: Brazil

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Salary

💰 $600 - $800 per month

Tech Stack

JavaScriptMacOSWordPress

About the role

  • Provide installation/onboarding for new users
  • Provide "omnichannel" support (chat, emails, social media, and forum)
  • Solve technical issues (or prepare them to be done by our developers)
  • Answer questions about the app features and settings
  • Improve our users’ stores by fine-tuning settings and/or customizations
  • Be compassionate about our users’ problems, goals, and desires

Requirements

  • English, Portuguese
  • English proficiency is a must - please submit your CV in English
  • Technical skills: CSS, HTML, Javascript (beginners accepted)
  • A positive attitude to make our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
  • Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce/Squarespace
  • Minimum technical requirements:
  • - Internet speed of 10Mb/s download and 10Mb/s upload
  • - Intel Core i5 (10th generation or later) or AMD Ryzen 5 (3000 series or later)
  • - 8GB RAM
  • - 256 GB SSD
  • - Latest version of Chrome, Firefox, Safari, or Edge
  • - Windows 10 or macOS Catalina
  • - Up-to-date antivirus (You will be provided one)
  • - Webcam and Microphone (or a headset): For clear communication, video conferencing, and virtual meetings.
  • - A smartphone usable for two-factor authentication.
  • Optional but preferred:
  • - Prior work experience in technical or customer-facing jobs (online or offline) is a big plus
  • - Experience in e-commerce platforms or with Javascript, Liquid, and WordPress would also be great
Benefits
  • Generous Monthly Bonus (Post Probation)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CSSHTMLJavascriptLiquidWordPress
Soft Skills
positive attitudecompassionwillingness to learn