Manager

• Lead quality activities to ensure production meets company requirements and quality standards.
• Establish and optimize quality processes, projects, and ways of working during the new factory start-up.
• Introduce JTI Quality systems to track KPI improvements and establish local and global KPI reporting processes.
• Coordinate cooperation between production and maintenance teams and guide improvement activities and knowledge transfer.
• Establish, manage, plan, organize, and supervise the Quality Department.
• Set quality targets and KPIs within annual and strategic planning, monitor fulfillment, and analyze deviations.
• Develop and assess improvement programs and organize product quality control activities.
• Organize quality acceptance for new products, materials, units, and equipment.
• Develop and assess quality control, assurance, and improvement procedures.
• Ensure technical standards for products, raw materials, and laboratory equipment.
• Oversee quality measurement equipment and plan laboratory equipment and CAPEX projects.
• Lead internal QMS audits according to ISO 9001/19011 and organize external QMS audits.
• Control Management Review meetings and QMS documentation.
• Lead product quality and production-process efficiency improvement activities.
• Ensure timely quality reporting and support subordinate development, training, and performance evaluation.
• Ensure health and safety compliance, training, qualifications, and continuous safety improvement within the department.

Quality Manager

General

• Develop and deliver field force training programs aligned with business priorities, sales strategies, and capability development needs.
• Partner with the Field Force Capability Manager, Sales Leaders, and People & Culture teams to identify learning gaps and create development plans for field employees.
• Conduct training needs analysis (TNA) and implement learning solutions that improve sales performance and field execution.
• Track training effectiveness, coaching activities, and KPI improvements to ensure successful knowledge transfer and capability enhancement.
• Collaborate with Sales, Route-to-Market (RTM), and Field Marketing teams on projects that improve operational efficiency, route management, and sales productivity.
• Support digitalization initiatives through the creation, implementation, and promotion of digital tools, learning content, and process automation solutions.
• Facilitate both classroom and virtual training sessions while providing ongoing coaching support to field teams.
• Assess field force competencies, identify development opportunities, and support managers in creating individual development plans.
• Partner with Sales Management and People & Culture teams to cascade communication, projects, and organizational initiatives to field employees.
• Maintain proper documentation, project records, and administrative requirements while supporting various business projects as needed.

Quality Manager

Field Force Capability Specialist