Journey Capital

Collections

• Monitor accounts to identify overdue payments by performing weekly reviews of customer accounts.
• Investigate the reasons for payment delays, reconcile accounts, and collaborate with our clients to negotiate solutions.
• Minimize the risk of bad debt by achieving targets for reducing outstanding accounts and maintaining account aging at an acceptable level.
• Restructure or revise payment terms, recommend deferrals, and negotiate settlement agreements using judgment within established limits.
• Execute collection campaigns for each client, including emails, phone calls, and standard mailed correspondence.
• Ensure accurate follow-up and reporting of collection activities.
• Communicate regularly with management on account status and situations requiring escalation.
• Provide customer service regarding collection inquiries.
• Perform any other tasks necessary to support the Collections department.

Collections Specialist

Sales

• Manage new and existing clients and anticipate capital needs
• Plan daily and weekly activities to achieve sales team quotas
• Call Active and Inactive merchants offering our services
• Collect missing documentation for the Account Management team
• Collaborate with the sales, risk, and operations departments to ensure internal process completion
• Perform ad hoc administration duties as required to provide optimal sales volume from Account Management colleagues
• Perform administrative functions related to completing a prospect's file and perform data entry as required
• Help meet sales targets and communicate progress
• Perform other assigned tasks and duties necessary to support the Account Management department

Junior Sales Associate

• Monitor accounts to identify overdue payments by conducting weekly reviews of Accounts Receivable (AR)
• Investigate the reasons for delinquency, reconcile accounts, and work cooperatively with our clients to negotiate resolutions
• Minimize bad debt exposure by achieving targets to reduce delinquent accounts and maintain aging at an acceptable level
• Restructure or revise payment terms, recommend deferments, and negotiate settlement agreements using independent judgment within established limits
• Conduct collection campaigns for each client that consist of emails, phone calls, and standard mail correspondence
• Maintain accurate record-keeping and reporting on collection activities
• Communicate regularly with management on the status of accounts and escalations
• Provide customer service regarding collection issues
• Perform other assigned tasks and duties necessary to support the Collections Department

Collections Specialist – Contract

• Develop, maintain and optimize Salesforce applications using Apex (triggers, asynchronous processing and batch jobs), Visualforce and Lightning Web Components (LWC).
• Work with legacy code to refactor and implement scalable solutions in accordance with object-oriented programming (OOP), SOLID principles and Clean Code practices.
• Design and implement unit tests to ensure high code quality and system stability.
• Create and maintain SOQL queries, optimizing for performance and concurrency where applicable.
• Build and maintain integrations between Salesforce and internal/external systems using HTTP/REST and SOAP APIs.
• Use version control (Git), work with pull requests (PRs) and collaborate within a structured development workflow.
• Work with Visual Studio Code (VS Code) and Salesforce DX to manage and deploy changes efficiently.
• Configure and customize Salesforce administration settings, including security models, profiles and permission sets.
• Leverage design patterns (GoF) to create scalable, reusable components.
• Support Sales Cloud enhancements and contribute to Experience Cloud projects.

Collections Specialist

Junior Sales Associate

Collections Specialist – Contract

Senior Salesforce Developer