Journey Capital

Operations

• Create and send contracts to clients in a timely manner.
• Create client accounts for our financial products in our systems.
• Handle customer service calls and cases, respond to client inquiries and, when necessary, coordinate with other departments to resolve issues.
• Enter clients' daily sales into our system.
• Monitor processing connections for problematic clients.
• Generate, review, and validate reports with clients via email or phone.
• Follow up with the sales team for missing documents required for financing.
• Ensure the accuracy and compliance of data entered into our proprietary software.
• Monitor and update collateral information to ensure accuracy.
• Manage own workload and priorities so that transaction processing and related activities are completed accurately and in a timely manner.
• Archive and maintain incident management files related to inquiries, issues, service requests, or change requests in the system.
• Perform ad hoc tasks and respond to requests from the operations manager.

Operations Administrator – 12 month contract

Vice President

• own product strategy and roadmap across core lending products
• improve the borrower journey from application through funding, servicing, and renewal
• drive innovation that improves growth, operational efficiency, and portfolio performance through data driven decision making
• enhance operational workflows through better tooling, automation, and data
• turn commercial priorities into clear product decisions and measurable outcomes
• support new partnership opportunities where relevant
• ensure business needs translate into clear product requirements, user stories, and execution plans
• coach 2 Product Managers and 1 Business Analyst, while staying close to execution
• lead AI transformation and automation use cases, with experience leading change management to support adoption of new tools, workflows, and ways of working

VP, Product – Innovation

Sales

• Develop, maintain, and optimize Salesforce applications using Apex (triggers, asynchronous processing, and batch jobs), Visualforce, and Lightning Web Components (LWC).
• Work with legacy code to refactor and implement scalable solutions following Object-Oriented Programming (OOP), SOLID principles, and Clean Code practices.
• Design and implement unit tests to ensure high code quality and system stability.
• Create and maintain SOQL queries with a focus on performance and concurrency optimization where applicable.
• Build and maintain integrations between Salesforce and internal/external systems using HTTP/REST and SOAP application protocol interfaces.
• Use version control (Git), work with pull requests (PRs), and collaborate within a structured development workflow.
• Work with Visual Studio (VS) Code and Salesforce DX to manage and deploy changes efficiently.
• Configure and customize Salesforce administration settings, including security models, profiles, and permission sets.
• Leverage design patterns (GoF) to create scalable and reusable components.
• Support Sales Cloud enhancements and contribute to Experience Cloud projects.

Operations Administrator – 12 month contract

VP, Product – Innovation

Senior Salesforce Developer