Jones Lang LaSalle Americas, Inc.

Project Manager

• Assist the Project Managers to develop the project plans
• Load all projects onto the PMWeb in advance of the project commencement
• Constantly monitor the progress of all projects under their control
• Ensure regular review of data
• Provide analytics review
• Collate and review supply chain quotes
• Understand the local client’s key business drivers
• Serve as primary point of contact for JLL for the JPMC Account with regards to projects
• Accountable for PMWeb regularly updated to meet contractual obligations of JLL for the JPMC Account
• Manage relationships with key stakeholders in the Client’s organization
• Work with the project managers to plan, schedule and constantly review the capital plan works
• Work with the D&C team to develop a plan, schedule and consistently review the BAU/small works plan
• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services
• Provide reports and gaps in project financial process
• Help support the agreed country growth targets for their sub-regions.

Project Coordinator

Analyst

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Senior Analyst – Facilities Coordinator

Administration

• Provide essential commercial and administrative support across portfolio of workplace management contracts
• Maintain concise records of all maintenance activities including PPM/Helpdesk and transactions
• Liaise daily with client representatives and support the contract managers in delivering exceptional workplace experiences
• Administer all financial and commercial aspects of workplace management contracts
• Assist in the production of supporting financial information for client reporting and internal review
• Maintain and update both manual and computer records relating to facilities and workplace services under JLL's management
• Prepare and issue predefined reports which form part of contractual and client requirements, including performance metrics and service delivery KPIs
• Administer quality management system documentation and ensure compliance with JLL standards and ISO certifications
• Liaise closely with site teams, JLL head office, and finance teams, ensuring accurate processing of quotations, purchase orders, invoices, timesheets, and holiday records
• Undertake general office duties relating to workplace management contracts including correspondence, filing, minutes of meetings, preparation of reports and documentation, and updating of electronic records
• Production of valuations and presentation of results to internal stakeholders and clients
• Raise purchase orders and ensure purchase orders are updated when changes are required
• Manage the contract escalation process and support training of staff as required

Contract Administrator

• The Project Manager is primarily responsible for the hands-on execution and delivery of decarbonization initiatives, energy audits, and regulatory compliance projects.
• Ensure strong project management practices, maintain effective communication with clients, and foster collaborative relationships to ensure smooth and successful delivery of all projects.
• Conduct ASHRAE Level 1, 2 and 3 energy audits, Net Zero Carbon assessments, and retro-commissioning projects.
• Travel to client sites across USA and occasionally to Canada, to perform audits and assessments.
• Prepare and submit benchmarking reports and other required documentation to regulatory authorities.
• Develop comprehensive Operations and Maintenance (O&M) Programs and Energy Management Plans (EMP) that satisfy jurisdictional requirements.

Project Manager – Climate & Decarbonization Strategy

Call Center Representative

• Answering all incoming calls from client hospitals and facilities, performing appropriate functions and verifying/updating call center documents
• Processing facilities and engineering work orders through Corrigo, ensuring To Do’s are monitored continuously and work orders are dispatched properly and immediately
• Following the escalation process for all urgent and emergency work orders or related service needs to ensure timely resolution
• Completing data entry using multiple work request applications, including recording customer interactions, transactions, comments, and complaints
• Responding to and following through on requests for information by completing research using available resources
• Continually monitoring telephone queue time data to maximize productivity and meet performance metrics
• Maintaining vigilant awareness of client requirements for confidentiality and privacy in all communications.

Call Center Operator

Sales

• Serve as the lead technology advisor for the assigned geography or asset class and aligned accounts; build and maintain relationships with key stakeholders in the Property Management business line and clients
• Participate in internal as well as client meetings to drive awareness and adoption of JLL’s technology strategy, platforms, and products
• Define priorities for NPS improvements, internal education, growth planning and innovation
• Develop account penetration strategies to grow share of wallet with business leaders
• Own direct follow-up on client NPS pain points and feedback with concerted action plans
• Educate clients and internal stakeholders on JLL's technology capabilities and their potential impact on business outcomes
• Act as a liaison between clients, account teams, and JLL's technology divisions to ensure alignment and seamless execution
• Contribute to the creation of technology-focused business cases and ROI analyses for clients
• Serve as an Industry thought leader in industry events and client forums
• Stay current with emerging CRE technologies and industry trends to maintain JLL's competitive edge
• Property Management leadership and sales team with strategic guidance and solutioning technical components for complex or major pursuits
• Bring together platform enablement technologies and others that are sold to the client for holistic solutions to client needs
• Conduct discovery sessions with clients to understand their business challenges, operational pain points, and strategic objectives related to real estate and property management
• Build and maintain strong client relationships with regular client engagement at multiple organizational levels, from operational users to C-suite executives, tailoring communication and recommendations to each audience
• Develop and deliver compelling sales presentations, product demonstrations, and business case analyses that articulate value propositions in terms clients understand.
• Collaborate closely with pre-sales technical teams, product specialists, and implementation consultants to ensure proposed solutions are feasible and align with client environments and align with product roadmaps
• Participate in deal go-no go, deal strategy development for assigned priority accounts

Technology Sales Advisor

• Serve as the lead technology advisor for the assigned geography or asset class and aligned accounts; build and maintain relationships with key stakeholders in the Property Management business line and clients
• Participate in internal as well as client meetings to drive awareness and adoption of JLL’s technology strategy, platforms, and products
• Define priorities for NPS improvements, internal education, growth planning and innovation
• Develop account penetration strategies to grow share of wallet with business leaders
• Own direct follow-up on client NPS pain points and feedback with concerted action plans
• Educate clients and internal stakeholders on JLL's technology capabilities and their potential impact on business outcomes
• Act as a liaison between clients, account teams, and JLL's technology divisions to ensure alignment and seamless execution
• Contribute to the creation of technology-focused business cases and ROI analyses for clients
• Serve as an Industry thought leader in industry events and client forums
• Stay current with emerging CRE technologies and industry trends to maintain JLL's competitive edge.
• Support Property Management leadership and sales team with strategic guidance and solutioning technical components for complex or major pursuits
• Bring together platform enablement technologies and others that are sold to the client for holistic solutions to client needs
• Conduct discovery sessions with clients to understand their business challenges, operational pain points, and strategic objectives related to real estate and property management
• Build and maintain strong client relationships with regular client engagement at multiple organizational levels, from operational users to C-suite executives, tailoring communication and recommendations to each audience
• Develop and deliver compelling sales presentations, product demonstrations, and business case analyses that articulate value propositions in terms clients understand

Technology Sales Advisor – AMER Industrial & Retail

Business Development Rep

• Execute proposal strategy by producing customized, high-quality pitches, proposals, RFP responses and client/prospect presentations for new business pursuits and renewals
• Create and maintain pursuit databases and perform data analysis to provide actionable insights and executive summaries for potential clients and target industries
• Research and develop the company's unique selling propositions and competitive differentiators using market and competitor intelligence
• Coordinate and participate in internal pursuit debriefs to capture lessons learned and improve processes
• Independently manage mid-level pursuits from start to finish, including kickoff coordination, timeline management, and rehearsal scheduling
• Provide production support to business development managers on large pursuits by attending meetings, creating presentation materials, and managing content revisions
• Develop expertise across multiple business lines including tenant representation, industrial, agency leasing, property management and retail services
• Maintain organized digital asset management through business development file systems to enhance team efficiency and knowledge sharing
• Collaborate with cross-functional teams including design, technology, and research departments, and coordinate subject matter expert involvement as needed

Senior Associate, Marketing and Business Development

Risk

• Provide expert level insight into the Insider Risk program to assist with Investigative initiatives.
• Conduct internal investigations, based on automated as well as stakeholder generated leads.
• Conduct interviews, document findings, prepare reporting for program stakeholders.
• Assist in developing use cases for case management, as well as insights into configurations for existing InfoSec tooling.
• Review sources of intelligence as it pertains to internal security.
• Assist with new and novel methods to identify, investigate, and respond to threats posed by insiders.

Senior Technical Investigator – Insider Risk

Operations

• Continuously monitor facility operations and coordinate with property managers on routine management tasks
• Plan, coordinate, and oversee maintenance activities while managing vendor relationships and logistics
• Provide facility-specific support to project management teams and handle small facility management assignments
• Coordinate special events, meeting reservations, and conference room scheduling for clients and JLL teams
• Serve as the primary interface with clients, visitors, and guests while ensuring exceptional customer follow-up
• Manage procurement of property supplies and services while escorting vendors through facilities
• Create and customize administrative reports using Excel to track facility performance and operations

Operations Coordinator, Facilities

• Support assigned projects financially and administratively throughout the project’s lifecycle with a focus on data accuracy throughout the project life cycle (Initiate, Plan, Design, Construct and Project Close)
• Demonstrate proficiency in the use and application of all JLL and client project management technology as required for assigned projects
• Proactively manage project-related issues while escalating in a timely manner
• Provide project management support in accordance with the guidelines and requirements established by the Project Management Office (PMO)
• Utilize JLL technology to support account related metrics involving schedule and financial performance, data integrity, procurement and compliance
• Ensure all account receivables are maintained at a level not to exceed planned working capital charge as set by corporate finance and/or account finance team
• Review and processing of project budgets, vendor proposals, change orders, and invoices within financial system
• Attend program and project calls to support assigned projects
• Ensure adherence to vendor agreements as it relates to fees and process
• Assist vendor and client with questions on purchase orders and invoicing
• Identify best practices, process improvements and opportunities to support project delivery and operations
• Comply with all JLL policies and procedures, including but not limited to ethics and business practice

QA Automation Engineer

• Work with SOC, Insider Risk, DLP, Red Team, Threat Intel, and other security functions to design, deliver and maintain efficient, reusable, and reliable security automations.
• Responsible for the whole lifecycle of an automation playbook, from requirements gathering and -planning to design, testing, implementation, and maintenance.
• Lead initiatives to proactively identify security automation opportunities, get buy in from internal stakeholders, deploy them and measure efficiencies gained.
• Leverage Large Language Models (Open AI, Hugging face, etc.) to identify use cases that could force multiply security analysts’ ability to resolve incidents as well as automate actions wherever possible.
• Work with detection team to build end to end solutions involving automated feedback loops to help better tune detections to enrich data and support complex detections.
• Expand team’s automation capabilities to support all functions in security.
• Provide quality checks on automations to reduce errors and enforce continuous improvement.
• Advocate of standardization, where appropriate.

Senior Cyber Security Automation Engineer

Procurement

• Performing periodic market trend analysis in specific categories, analyzing supplier base and industry changes, and reporting analysis to Supply Chain and business stakeholders in client-ready formats
• Implementing, coordinating, and communicating regional and national programs while supporting Category Management team's supplier relationship and performance programs with key suppliers
• Providing management, instruction, and follow-up to support operations teams' RFP/bid, contracting, and operational processes while proactively managing internal and external customer expectations
• Ensuring compliance with JLL's sourcing and contracting policies, procedures, risk management programs, and ethics standards across all procurement activities
• Establishing and maintaining relationships with Corporate Legal and Risk Management to ensure all contractual terms and conditions comply with standards and are formally reviewed and approved
• Establishing work priorities, assigning deliverables, and resolving issues with Operations teams and project personnel to ensure client and customer satisfaction
• Participating in and providing leadership to Preferred Supplier performance review meetings while supporting JLL e-commerce procurement initiatives and diversity programs

Facilities Sourcing Manager

Software Engineer

• Managing program and owner's representative responsibilities including preparing program management reports, coordinating meetings, and facilitating program discussions
• Managing all program and project documentation including contracts, budgets, schedules, and maintaining best practices templates on SharePoint sites
• Maintaining program management status trackers and JIRA boards to ensure accurate project visibility and progress tracking across all initiatives
• Proactively managing project-related issues on accounts or assignments, identifying potential roadblocks and coordinating resolution with appropriate stakeholders
• Demonstrating proficiency in the use and application of all program management technology required for assigned projects
• Supporting data management, data governance, and data quality initiatives that enable enterprise reporting and analytics capabilities
• Collaborating with globally located organizations, product management, engineering teams, and cross-functional stakeholders to implement program solutions and roadmaps

Engineering Program Coordinator

Security Engineer

• Develop an agent health and remediation process by which endpoints with deficient endpoint security health are identified and remediated
• Lead global agent health monitoring and remediation activities
• Leverage IT security tooling to deploy and remove software applications
• Collect and document the health criteria for each respective endpoint security agent and report on health metrics globally
• Leverage automation to ensure the deployment, monitoring, and logging of endpoint security technology globally.

Project Coordinator

Senior Analyst – Facilities Coordinator

Contract Administrator

Project Manager – Climate & Decarbonization Strategy

Call Center Operator

Technology Sales Advisor

Technology Sales Advisor – AMER Industrial & Retail

Senior Associate, Marketing and Business Development

Senior Technical Investigator – Insider Risk

Operations Coordinator, Facilities

Project Coordinator

Senior Cyber Security Automation Engineer

Facilities Sourcing Manager

Engineering Program Coordinator

Senior Information Security Engineer – Endpoint Security Engineering