Jones Lang LaSalle Americas, Inc.

Engineering Manager

• Lead and support the engineering staff to develop a high performing team
• Support building operations through a highly integrated facilities management and engineering team to assure high infrastructure availability and client satisfaction
• Develop and maintain a strategic plan for the engineering team, in support of JLL and client objectives, with a focus on innovation and best practices and create standard work for all engineering activities
• Ensure consistent maintenance management practices across the account’s portfolio and ensure achievement of Key Performance Indicators in alignment with MSA
• Manage the on account service center, security, data management and EHS managers and teams
• Actively manage direct reports to ensure the account meets or exceeds all contractual KPI’s for engineering, service center, security, data management and EHS and the firm earns all incentive fees with those services.
• Lead Strategy on Asset Management Program
• Lead Strategy on Technical Maintenance Program
• Identify risks to client facilities and eliminate downtime
• Implementation and management of the computerized maintenance management systems in accordance with JLL and client expectations.
• Responsible for the JLL Engineering Services JLL Client Assurance Program
• Work with HSSE Director on compliance with and reporting of applicable environmental health and safety programs
• Implement JLL's technical training programs based on needs gathered through skills assessments and safety requirements
• Administer technical skills assessments and technical training program of facility engineering personnel
• Ensure the account’s Sustainable Operations (Portfolio Energy & Sustainability Manager) develops and implement the contractual energy management program for the client account, including efficiency guidelines, energy audits, and internal/external benchmarking and when necessary, engage utility providers and manage utilities relationship
• Gather and publish energy management best practices and innovations
• Develop and implement standard processes for reporting energy, gas, water, and sewer consumption
• Assist Strategic Sourcing in bidding, negotiations and administration of regional or national contracts for technical products or services

Robotics

• The Director, AI-Enabled Workplace Process Automation is responsible for designing, building, and deploying AI-powered automation systems.
• This role eliminates manual tasks and processes that limit transformation velocity.
• Develop autonomous workflows and agents for recurring operational tasks.
• Partner with JLLT to build and maintain multi-agent orchestration systems for complex workflows.
• Own the quality, reliability, and governance of all AI automation systems.

Director – AI-Enabled Workplace Process Automation

Human Resources

• Assess and help resolve employee issues while providing recommendations to mitigate risk
• Address gaps in perception, understanding, or performance expectations between employees and management
• Recommend solutions that align with JLL's commitment to fair and equitable treatment
• Actively promote collaboration and help all business lines and HR Centers of Excellence
• Contribute to the creation of training programs, tools, templates, processes, reference materials
• Report directly to the US Head of Employee Relations
• Provide guidance and support to the performance team and HR colleagues
• Partner with the ER Lead to oversee and advise on workforce reduction initiatives
• Conduct investigations of potential employment law violations
• Independently resolve complex ER cases by gathering and analyzing relevant information
• Consult, guide, coach, and advise senior executives, HR Business Partners, and HR Leadership

Employee Relations Consultant

• Partner closely with Account Leadership and the client to understand strategic objectives and priorities for Guest & Employee Experience Services across the account.
• Develop comprehensive business plans that enhance employee engagement, increase productivity, reduce costs, mitigate risks, and create measurable value for both the client and JLL.
• Manage operational implementation of experience-focused hospitality services, developing innovative programs, tools, and processes while seamlessly integrating underlying service components.
• Establish and maintain sound management frameworks for appropriate staffing levels in accordance with client service level agreements and operational requirements.
• Develop and implement guest experience and employee experience training plans that enable exceptional service delivery globally across the account.
• Monitor and manage third-party vendor performance related to soft services and hospitality delivery, ensuring consistent quality standards.
• Proactively identify and escalate risks and issues at the account level, including audit findings, client feedback, vendor service matters, information security concerns, and impacts to account KPIs.

Senior Director – Guest & Employee Experience Services

Operations

• Provide leadership, expertise, and direction for IWTP plant operations; supervise staff performing general operations activities and handling customer issues or complaints; prioritize tasks, schedule and assign maintenance requests, ensure work completion on schedule, and establish clear performance expectations
• Collect, report, and track environmental monitoring at relevant locations; complete and maintain facility operating records; conduct storm water compliance inspections, sampling, reporting, and training in accordance with State Pollutant Discharge Elimination System (SPEDES) Permit, Storm Water Pollution Prevention Plans (SWPPP), and Industrial Storm Water General Permit (ISWGP) provisions
• Hire, train, deliver performance evaluations, and enforce discipline; verify and approve time; manage equipment, tools, chemicals, and technology; perform supervisory tasks for department personnel
• Participate in development and implementation of long-range plans, programs, and schedules; develop and implement budget and resource allocation; determine goals and objectives requiring emphasis; coordinate accurate management and oversight of all waste water treatment operations to ensure consistent and safe services
• Identify, troubleshoot, and address issues with treatment, production, and delivery methods, equipment, and facilities; evaluate maintenance and treatment standards; troubleshoot equipment failures; perform audits and provide technical and mechanical direction
• Plan, control, supervise, and coordinate activities and evaluate work completion; participate in and conduct staff meetings to ensure equipment availability, reliability, and capacity in support of waste water and non-contact cooling water treatment activities
• Monitor and oversee IWTP performance to ensure compliance with local, state, and federal regulations; supervise chemical use and application; oversee laboratory analysis on plant samples; file necessary paperwork; optimize services and maintenance activities
• Identify and implement methods to improve production and effectiveness

Engineering Manager

Director – AI-Enabled Workplace Process Automation

Employee Relations Consultant

Senior Director – Guest & Employee Experience Services

Environmental Operations Lead – Industrial Wastewater Treatment