Workplace Experience Manager
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Office
Location: San Francisco • California • United States
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Salary
💰 $108,500 - $157,300 per year
About the role
- Proactively develop and manage local client relationships, ensuring exceptional service levels that consistently meet or exceed Key Performance Indicators and contract requirements
- Manage sites in full accordance with agreed policies and procedures while identifying operational improvement opportunities to drive process and cost efficiencies
- Oversee repairs, maintenance requests, and vendor performance management, effectively utilizing the JLL Corrigo system for service tickets and preventative maintenance
- Coordinate with Workplace Experience teams, concierge services, and external consultants while leading small-scale construction activities
- Achieve financial targets through effective budget management, identifying cost savings opportunities while ensuring operational expenditures remain within approved budgets
- Support budget creation and monthly variance reporting while reviewing and approving vendor invoices in compliance with all account policies
- Foster an environment of teamwork and performance excellence while managing facility operations through collaboration with employees, landlords, and third-party service providers
- Ensure compliance with all health, safety, environmental, and risk management policies while maintaining seamless service delivery that exceeds client expectations
Requirements
- 5+ years of experience in workplace and facilities management with demonstrated supervisory experience in workplace operations
- Proven track record managing client services, conference services, vendor contracts, and workplace experience delivery across multiple sites of varying size and function
- Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS) with strong analytical and organizational capabilities
- Excellence in written and verbal communication skills with strong presentation abilities for client and stakeholder interactions
- Knowledge of local health and safety requirements with ability to ensure compliance across all managed properties
- Demonstrated ability to matrix manage technical, vendor, and administrative staff while supervising vendor performance during standard and off-hours operations, including weekends when necessary.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workplace managementfacilities managementbudget managementvendor performance managementanalytical skillsorganizational skillscompliance managementclient services managementconference services managementprocess improvement
Soft Skills
communication skillspresentation skillsteamworkcollaborationsupervisory skillsclient relationship managementproblem-solvingleadershipperformance excellenceadaptability