Jones Lang LaSalle Americas, Inc.

Account Director, Retail Operations

Jones Lang LaSalle Americas, Inc.

full-time

Posted on:

Location Type: Remote

Location: New York • Texas • United States

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Salary

💰 $220,000 - $230,000 per year

Job Level

Lead

About the role

  • The Retail Account Director is accountable for developing and implementing a strategic account plan which delights our clients and ensures a healthy long-term relationship.
  • Anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets.
  • Creates and manages high performing teams, which stay engaged and thriving.
  • Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities.
  • Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required.
  • Manages escalatory matters quickly and effectively.
  • Ensures service delivery is high quality and exceeds client expectations.
  • Anticipates needs, responds to client issues in an expedient and professional manner.
  • Builds lasting relationships quickly.
  • Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition.
  • Focuses the team to ensure those priorities are aligned with our deliverables.
  • Advances the firm’s diversity and inclusion priorities by focusing on hiring, rotation and promotion.
  • Identifies and grooms successor candidates to Account Director role.
  • Develops the budget, manages to ensure plan is met or exceeded in growth and profitability.

Requirements

  • An expert in the corporate real estate industry, with track record of exceptional performance.
  • 10-15+ years of Real Estate industry experience.
  • Deep Retail real estate experience across the entire real estate lifecycle.
  • Leadership experience in Corporate RE Outsourcing or corporate Facilities Management
  • Advanced client relationship management skills and strong leadership presence
  • Bachelor's degree (BA/BS) from four-year college or university, MBA preferred
  • Global experience – has lived or worked in multiple regions, or succeeded in prior leadership roles with global responsibility
  • Strong financial acumen.
  • Experience managing +$200M OpEx and +$200M Capital Spend.
  • Experience managing large teams (100+) of talent in a client service environment
  • Proven experience managing a fast-paced, digitally driven client stakeholder
  • Must be fast-paced, agile and able to creatively solve problems on their feet
  • Exhibits alignment with the Primary Responsibilities of the position
Benefits
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementfinancial acumenbudget managementperformance indicatorsreal estate lifecyclecorporate facilities managementcorporate real estate outsourcingteam managementproblem solvingstrategic account planning
Soft Skills
leadershipcommunicationcoachingengagementrelationship buildingdiversity and inclusion focusagilitytactical engagementanticipation of client needsprofessionalism
Certifications
Bachelor's degreeMBA