Jones Lang LaSalle Americas, Inc.

Facilities Manager

Jones Lang LaSalle Americas, Inc.

full-time

Posted on:

Location Type: Office

Location: Los Angeles • California • United States

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Salary

💰 $100,000 - $145,000 per year

About the role

  • Serve as single point of contact for daily FM operations across assigned site(s) while ensuring seamless service delivery
  • Provide matrix leadership to technical and administrative teams while ensuring high performance, strong morale, and full alignment with FM scope expectations
  • Lead facility operations teams to achieve operational excellence and client satisfaction goals consistently
  • Coordinate cross-functional activities and ensure effective communication between all stakeholders
  • Implement operational best practices and drive continuous improvement initiatives across assigned facilities
  • Partner with supply chain team to define service scope while coordinating supplier walk-throughs for optimal vendor management
  • Oversee supplier performance at property level while identifying opportunities for enhanced value through quality improvements, innovation, and cost optimization
  • Support both central and account-specific supply chain initiatives including governance and scorecard reviews under Experience Clean Supplier Partnership program
  • Manage vendor relationships and ensure compliance with service level agreements and quality standards
  • Drive supplier performance improvements through regular assessments and collaborative problem-solving initiatives
  • Represent JLL professionally while fostering strong partnerships across service delivery, performance, compliance, ethics, and relationship management
  • Work closely with Account Director to maintain strong client service focus while ensuring full compliance with contractual obligations
  • Integrate JLL Experience principles to elevate end-user experience and demonstrate value-added service delivery
  • Build and maintain positive relationships with client stakeholders at all organizational levels
  • Proactively address client concerns and implement solutions that exceed expectations
  • Develop annual facilities budget while performing periodic budget tracking in accordance with client processes
  • Provide comprehensive financial reporting while ensuring commercial targets for pricing and FM operational value are consistently met
  • Monitor costs and identify opportunities for cost optimization without compromising service quality
  • Manage budget variances and implement corrective actions to maintain financial performance targets
  • Support commercial negotiations and contract management activities as required
  • Manage all facilities to achieve KPI targets while monitoring SLAs, identifying risks or performance gaps, and implementing corrective actions
  • Lead implementation of site-level innovations to reduce operating costs, improve productivity, and encourage team-driven creativity in service delivery
  • Participate in and deploy innovations from JLL and account-wide programs while demonstrating value of these initiatives to client
  • Analyze performance data and implement best practices to drive operational excellence
  • Foster culture of continuous improvement and innovation within facility operations teams
  • Oversee all communication and reporting related to client services while ensuring clear and timely stakeholder updates
  • Ensure adherence to JLL reporting protocols for commercial matters, cost management, and FM contract billing
  • Prepare comprehensive reports on facility performance, financial metrics, and operational achievements
  • Facilitate regular client meetings and presentations to demonstrate service value and performance outcomes
  • Maintain transparent communication channels with all stakeholders for effective relationship management
  • Develop and implement strategic plans for facility operations optimization and service enhancement
  • Identify emerging trends and technologies that can improve facility management effectiveness
  • Support business development activities and contribute to account growth initiatives
  • Champion sustainability initiatives and environmental responsibility practices

Requirements

  • Bachelor's degree or equivalent work experience in Facilities Management required
  • Minimum 5+ years of facility management experience within corporate environment or third-party service provider
  • Proven track record of successful facility operations management and team leadership
  • Strong business acumen with expertise in financial planning, analysis, and budget management
  • Understanding of commercial real estate operations and facility management best practices
  • Experience with contract management and vendor relationship oversight
  • Knowledge of facility management technologies and industry innovations
  • Excellent interpersonal, supervisory, analytical, organizational, and presentation skills
  • Proven ability to lead matrix teams and manage cross-functional relationships effectively
  • Strong client service orientation with ability to build and maintain professional relationships
  • Exceptional communication skills for stakeholder management at all organizational levels
  • Understanding of building systems, maintenance practices, and facility operations
  • Experience with facility management software and reporting systems
  • Knowledge of health, safety, and environmental regulations
  • Understanding of supply chain management and vendor performance optimization
Benefits
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
facility managementbudget managementcontract managementvendor relationship oversightfinancial planningdata analysisperformance monitoringcost optimizationoperational excellencesupply chain management
Soft Skills
leadershipinterpersonal skillsorganizational skillscommunication skillsanalytical skillspresentation skillsclient service orientationproblem-solvingteam collaborationrelationship management
Certifications
Bachelor's degree in Facilities ManagementFacilities Management certification